Experienced Full Stack Product Manager – Digital Customer Activation

Join arenaflex and Lead the Way in Delivering Exceptional Customer Experiences

At arenaflex, we're committed to empowering our customers and colleagues to progress in incredible ways. As a global and diverse community, we're united by our unwavering commitment to backing our customers, communities, and each other. We believe that with the right backing, people and businesses can achieve remarkable things. As a Product Manager for the Digital Customer Activation team at arenaflex, you'll play a critical role in driving the registration and card activation experience for customers in web, alongside managing enterprise services supporting Mobile App. If you're passionate about delivering exceptional customer experiences, have a user-centric approach, and thrive in a fast-paced environment, we'd love to hear from you.

About arenaflex

arenaflex is a global leader in the financial services industry, with a rich history of innovation and a commitment to excellence. We're a diverse and inclusive community of colleagues who share a common goal: to provide the world's best customer experience every day. Our company values are built on a foundation of integrity, teamwork, and a passion for delivering exceptional results.

The Role

As a Product Manager for the Digital Customer Activation team, you'll be responsible for driving the registration and card activation experience for customers in web, alongside managing enterprise services supporting Mobile App. Your key responsibilities will include:

• Defining the product vision, strategy, roadmap, and growth opportunities to modernize the card activation experience for Web
• Assessing value, developing use cases, and prioritizing features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy
• Working closely with your partners (particularly mobile app) and colleagues to create and maintain a feature backlog and support newer activation capabilities and experience
• Taking a leading role in the iteration planning and product release plans, creating clear sprint/increment goals
• Developing a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas
• Keeping up to date with industry, competitor, Agile/SAFe methodologies, and new trends
• Defining, collecting, and reporting on metrics that are clear and concise and able to articulate the impact of decisions
• Ability to shape product programs and their KPIs
• Managing the product life cycle to tactical execution
• Leading outcomes related to foundation and enablement

Your Performance

Your performance will be measured by the impact of the products you launch and by your ability to collaborate with cross-functional teams that include Product, Engineering, Design, Data, Business Development, and Operations.

What We're Looking For

We're seeking a highly experienced and motivated Product Manager with a user-centric approach, technical fluency, and excellent communication skills. The ideal candidate will have:

• 3+ years' experience as a product owner or manager within a user-centric, digital product development team
• Qualitative and quantitative customer research experience
• Technical fluency – an ability to clearly describe tradeoffs with users and engineers about certain decisions
• Highly organized – you are great at research and documenting your learnings
• Loves dealing with fast pace and changing needs
• The ability to set a high bar for your team and empower them to achieve great results
• A “driver” personality – constantly pushing toward clarity and delivery while balancing the need for great collaboration
• User-centricity – examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problems
• In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos
• Excellent written and verbal communication skills
• Able to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (marketing, engineering, legal, compliance, risk)

Benefits and Perks

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Diversity, Equity, and Inclusion

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Work Environment and Culture

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have arenaflex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

How to Apply

If you're passionate about delivering exceptional customer experiences and have the skills and experience we're looking for, we'd love to hear from you. Please click on the link below to apply: Apply Job! We look forward to hearing from you and exploring how you can join our team at arenaflex! Apply for this job