Experienced Account Data Analyst (Data Entry/Administrative Support) – Unlocking Customer Insights at arenaflex

At arenaflex, we're a leading global medical technology and digital solutions innovator, dedicated to creating a world where healthcare has no limits. Our purpose is to unlock the potential of our employees, empowering them to turn ideas into world-changing realities. As an Account Data Analyst, you'll play a vital role in supporting our sales, service, and order management teams by validating and remediating customer information. If you're passionate about data analysis, customer satisfaction, and continuous improvement, we invite you to join our dynamic team.

Job Description

Roles and Responsibilities

As an Account Data Analyst at arenaflex, you'll be responsible for:

• Simplifying and maintaining sales operations processes and policies using lean methodologies to continuously improve customer account data by remediation in the UCM (Reltio) platform and downstream systems.
• Executing processes to support customer account requests within the agreed-upon support level agreement.
• Coordinating all activities related to quarter and month-end customer support.
• Acting as a cross-functional coordinator to resolve customer issues and complaints arising from account requests.
• Providing expertise outside of immediate team in the form of special projects as needed.

Key Performance Indicators (KPIs)

* Achieve high accuracy rates in data entry and remediation processes.

• Meet or exceed customer satisfaction targets through effective issue resolution.
• Develop and maintain strong relationships with cross-functional teams to ensure seamless communication and collaboration.
• Identify areas for process improvement and implement changes to enhance efficiency and effectiveness.

Required Qualifications

* Bachelor's degree or equivalent work experience in order management, customer sales/service, data entry, or similar experience.

• Minimum 1 year of experience in sales support, order management, customer service, and/or data administration roles.
• Excellent written and verbal communication skills, with the ability to interact effectively with various types of people.
• Familiarity with MS Office, Excel, Word, PowerPoint, etc.
• Strong English capability in both spoken and written.
• Willingness to work various shifts/hours at quarter close, including weekends, evenings, and holidays.
• Must have a dedicated home office with high-speed internet access or be able to work from the arenaflex Waukesha office.
• Legal authorization to work in the U.S. is required. arenaflex will not sponsor individuals for employment visas, now or in the future, for this job opening.

Desired Characteristics

* Experience with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com.

• Detail-oriented, with a commitment to delivering results.
• Ability to manage multiple priorities and deliver on tight timelines.
• Strong team player with a high level of resourcefulness, energy, and enthusiasm.
• Flexibility, highly motivated, assertive, and accountable.

arenaflex Culture

At arenaflex, we value our employees' unique perspectives and experiences. We believe in creating a culture that fosters care, collaboration, and support. Our employees are the driving force behind our success, and we're committed to providing them with the resources and opportunities they need to grow and thrive.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale. You'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Compensation and Benefits

* The pay range for this position is $65,280.00-$97,920.00 Annual.

• This position may also be eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).
• arenaflex offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

How to Apply

If you're passionate about data analysis, customer satisfaction, and continuous improvement, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job