Experienced Oil & Transport Customer Service Representative – Fuel Delivery and Pricing Expert

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As an Oil & Transport Customer Service Representative, you'll play a vital role in ensuring our customers receive the best fuel prices and services possible. If you're a customer-focused, results-driven individual with a passion for delivering top-notch service, we want to hear from you!

Job Summary:

As an Oil & Transport Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service to our clients through phone, email, and in-person interactions. You'll work closely with our dispatch team to schedule fuel deliveries, process orders, and respond to customer inquiries in a timely and professional manner. If you're a team player with excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Answer phone calls and emails in a timely manner, providing courteous and professional responses to customer inquiries regarding service, pricing, and delivery schedules

• Collaborate with the dispatch team to schedule fuel deliveries to customers per their request, ensuring timely and efficient delivery of products
• Process orders for customers according to best price/delivery available, and process new customer applications and other required paperwork
• Complete customer bids as requested, and respond in a timely manner to ensure arenaflex obtains the order
• Support overall department goals and objectives, and perform any other administrative duties as assigned

Key Candidate Attributes:

* Demonstrated sharp intellect, a sense of urgency, respected interpersonal skills, initiative, and a sense of urgency in their approach to accomplishing their work

• Willingness to work as a team and share responsibility to achieve goals
• Flexibility and accountability to work in a constantly changing environment
• Ability to multi-task and work in a fast-paced environment while being detail-oriented with strong analytical skills
• Excellent interpersonal skills, verbal, and written communication skills
• Excellent team relationship skills
• Strong customer service focus

Key Candidate Skills:

* High School Diploma or Equivalent required; Associate degree or higher preferred

• At least one year of previous Customer Service Experience in a corporate environment
• Proficiency in Microsoft Office Suite, Word, Excel, Outlook

Physical Demands:

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for long periods; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl, talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment will consist of a mix of phone calls and computer-related tasks to assist with the customer experience. Customer inquiries can fluctuate based on seasonal demands, which can also affect office hour requirements. The noise level in the work environment is usually moderate.

Benefits Summary:

arenaflex offers a very competitive Medical Benefits package, including Anthem Medical, Dental, Vision, Life, Disability, Accident, Critical Illness, and Hospital Indemnity. The medical plan consists of 4 plan options, with 2 of them free to the employee. All plans cover preventative care and Rx at 100%. In addition, dependent coverage is 100% paid by the employee. Additionally, arenaflex offers:

• Medical Flexible Spending Account (FSA) and Dependent Care FSA
• $10,000 Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• 401K match through Fidelity, with arenaflex matching half of the employee contribution up to 6%
• Paid Time Off
• 7 Paid Holidays, Floating Holiday, and Volunteer Time Off Day
• Annual Discretionary Market-Based and Performance Raises
• Annual Discretionary Bonuses
• Paid Parental Leave
• Annual Credit to company swag store depending on position
• Educational Assistance Program
• Employee and Dependent Scholarship Opportunities
• Employee Pricing on Appliances, Service, Propane, and Heating Oil
• arenaflex Gives Program
• Referral Bonuses
• Driver Benefits – Including emergency pay, pump-load pay, annual safety bonus, and home daily
• CDL Sign-On Bonus

What We Offer:

* A dynamic and supportive work environment that encourages growth and development

• Opportunities for career advancement and professional growth
• A comprehensive benefits package that includes medical, dental, vision, and life insurance
• A 401K match program to help you save for your future
• Paid time off and holidays to relax and recharge
• A fun and collaborative team environment that values work-life balance
• Opportunities for professional development and continuing education
• A competitive salary and bonus structure

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job