Experienced Full Stack Customer Service Representative – Remote Call Center
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation.
Job Summary:
We're seeking an experienced and results-driven Customer Service Representative to join our remote call center team. As a Customer Service Representative, you'll be responsible for connecting with callers who have expressed interest in potentially qualifying for compensation. You'll work in a fast-paced environment, handling high volumes of calls while multitasking and utilizing various software systems. Your primary goal will be to achieve or exceed monthly Key Performance Indicators (KPIs) while providing exceptional customer service and support.
Responsibilities:
* Connect with callers through an automated dialer, assessing their eligibility for compensation
- Handle a high volume of calls, speaking with 40-50 callers per day, with 1-5 callers potentially qualifying for compensation
- Multitask while on calls, listening, answering questions, and viewing multiple windows
- Achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals
- Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately
- Participate in training and other learning opportunities to expand knowledge of the position
- Adhere to all company policies and procedures
- Assist with other projects as needed
- Troubleshoot and resolve basic IT problems independently
What We're Looking For:
* Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- Competitive and results-driven, with a focus on meeting or exceeding performance goals
- Ability to work 40+ hours per week in a fast-paced environment
- Strong background in call-center environment and sales-focused experience
- 2+ years of phone sales/customer service experience
Requirements:
* Must reside in the State of Florida or New Jersey
- Must have a quiet, distraction-free workspace
- Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
- Reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)
- Strong background in call-center environment and sales-focused experience
What We Offer:
* Total Compensation up to $33.00+/hour ($70,000+), including commissions and bonuses
- Health Insurance, Vision & Dental Coverage
- Paid Holidays and Paid Time Off (PTO)
- Eligible for overtime outside of training period
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
Work Environment and Culture:
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. Our remote call center team is dedicated to providing exceptional customer service and support, while also achieving our performance goals. We're a results-driven organization that values teamwork, communication, and continuous learning.
Hours of Operation:
* Full-time schedule of 40 hours a week from the following hours: + Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday-8:30 AM to 4:30 PM Eastern
- Training Schedule will be Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
If you're a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity to join our remote call center team at arenaflex. Apply for this job