Experienced Customer Service Specialist - Evening Support for arenaflex's Scheduling Department

At arenaflex, we're a full-service language service provider with a passion for delivering comprehensive, responsive, and high-quality language access for patients, providers, families, and coordinated care organizations. Founded in 2010, our Portland, Oregon-based company has been a leader in the industry, and we're now seeking an exceptional Customer Service Specialist to join our Scheduling Department in a remote role.

About arenaflex

arenaflex is a dynamic and innovative company that values diversity, inclusivity, and collaboration. We believe that our unique blend of cultures, experiences, and perspectives is the key to our success. As a Customer Service Specialist, you'll be part of a talented team that's dedicated to providing exceptional service to our clients and interpreters. If you're passionate about delivering outstanding customer experiences, working in a fast-paced environment, and growing with a company that values its employees, we want to hear from you!

Job Summary

We're seeking a highly skilled and motivated Customer Service Specialist to join our Scheduling Department in a remote role. As the first point of contact for our dedicated client and interpreters, you'll be responsible for handling and resolving email requests, answering calls, and managing database information. If you have excellent communication skills, a keen eye for detail, and the ability to work in a dynamic environment, we encourage you to apply.

Responsibilities

As a Customer Service Specialist in our Scheduling Department, you'll be responsible for:

• Handling and resolving email requests from our dedicated client and interpreters related to scheduling
• Assisting in answering clients/interpreters calls, when needed
• Efficiently inputting data and maintaining accurate database information
• Managing all inbound interpreter calls and inquiries
• Managing all inbound interpreter calls, emails, and securing interpreters to cover appointments
• Managing all appointments for a dedicated client by meeting both arenaflex and client service levels for securing interpreters to the appointments
• Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager

Skills and Abilities

To succeed in this role, you'll need to possess:

• The ability to handle stressful and challenging situations in a calm and professional manner while working with internal and external clients
• Professional communication skills; verbal and written
• Proficiency with standard software applications (Excel, Word, PowerPoint), and familiarity with other web-based applications
• Ability to excel in a demanding, dynamic, and team-based working environment

Experience Requirements

We're looking for a candidate with:

• 2 years of experience in customer service
• 2 years of experience working in a fast-paced office environment
• Exceptional data entry & accuracy skills
• Professional verbal & written communication skills
• Organized & motivated with excellent follow-through, multi-tasking, and problem-solving skills
• Proficiency in MS Office applications
• Ability to work independently while remaining an effective and efficient member of cross-functional teams
• Ability to analyze problems and develop processes to alleviate problems

What We Offer

As a Customer Service Specialist at arenaflex, you'll enjoy:

• A competitive salary range of $20-22/hour
• A dynamic and supportive work environment
• Opportunities for career growth and professional development
• A comprehensive benefits package, including health insurance, paid time off, and retirement savings
• A flexible remote work arrangement
• The chance to work with a diverse and talented team
• A commitment to diversity, equity, and inclusion

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

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