Experienced Customer Service Associate – Temporary Role at arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a key member of our team, you'll play a vital role in shaping the way we interact with our customers, providing them with a distinctive and delightful experience that sets us apart from the rest.

About arenaflex

arenaflex is a dynamic and innovative company that's committed to making a positive impact in the lives of our customers. With a strong focus on customer satisfaction, we're always looking for talented individuals who share our passion for delivering exceptional service. Our team is dedicated to creating a welcoming and inclusive environment that makes everyone feel valued and appreciated.

Job Summary

We're seeking an experienced Customer Service Associate to join our team on a temporary basis. As a Customer Service Associate, you'll be responsible for providing exceptional customer service, registering sales, and maintaining a clean and organized store environment. If you're a people person with a passion for delivering outstanding service, we'd love to hear from you!

Key Responsibilities

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Customer Experience

+ Engage customers and patients by greeting them and offering assistance with products and services. + Resolve customer issues and answer questions to ensure a positive customer experience. + Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Operations

+ Provide customers with courteous, friendly, fast, and efficient service. + Recommend items for sale to customers and recommend trade-up and/or companion items. + Register customer purchases on assigned cash register, collect cash, and distribute change as requested. + Process voids, returns, rain checks, refunds, and exchanges as needed. + Keep counters and shelves clean and well merchandised, take inventory, and maintain records. + Check in and price merchandise as required or as directed by store manager or communicated by the shift leader. + Implement Company asset protection procedures to identify and minimize profit loss. + Ensure compliance with state and local laws regarding regulated products.

Visual Merchandising

+ Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. + Complete resets and revisions as directed.

Photo Services

+ Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine. + Suggestively sell promotional photo products.

Web Pick-up and Maintenance

+ Monitor orders in Picture Care Plus and fill orders (pick items). + Deliver orders to customers as they arrive at the store. + Assist with exterior and interior maintenance by ensuring a clean, neat, and orderly store condition and appearance.

Training & Personal Development

+ Attend training and complete PPLs requested by Manager or assigned by corporate.

Essential Qualifications

* 1-2 years of customer service experience in a retail environment.

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Basic math skills and accuracy with handling cash and operating a cash register.
• Ability to lift up to 25 pounds and stand for long periods.

Preferred Qualifications

* Previous experience in a customer-facing role in a retail or healthcare environment.

• Knowledge of store systems and store equipment.
• Basic computer skills and familiarity with point-of-sale systems.
• Ability to work a flexible schedule, including evenings and weekends.

Skills and Competencies

* Excellent customer service skills, with a focus on delivering a distinctive and delightful experience.

• Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
• Basic math skills and accuracy with handling cash and operating a cash register.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Basic computer skills and familiarity with point-of-sale systems.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Associate, you'll have the opportunity to:

• Develop your customer service skills and knowledge of our products and services.
• Learn about our company culture and values.
• Participate in training and development programs to enhance your skills and knowledge.
• Take on new challenges and responsibilities as you grow and develop in your role.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace that's welcoming and supportive of all employees, regardless of their background, culture, or identity. Our company culture is built on a foundation of respect, empathy, and open communication, and we're always looking for talented individuals who share our values.

Compensation, Perks, and Benefits

As a Customer Service Associate at arenaflex, you'll enjoy a competitive salary and benefits package, including:

• Competitive hourly wage.
• Opportunities for career growth and development.
• Comprehensive training and development programs.
• A dynamic and inclusive work environment.
• A range of benefits, including health insurance, paid time off, and retirement savings.

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we'd love to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job