Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance
At arenaflex, we're on a mission to revolutionize the way people interact with technology, and we're looking for a talented Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you'll play a vital role in ensuring the smooth operation of our myColorado application, providing top-notch customer assistance, and troubleshooting issues in both iOS and Android operating systems.
About arenaflex
arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is passionate about staying ahead of the curve, pushing boundaries, and delivering exceptional results. We're committed to fostering a culture of collaboration, innovation, and growth, where every team member has the opportunity to thrive.
Job Summary
We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO (or remotely from anywhere in CO). As a key member of our support team, you'll provide critical assistance to our customers, troubleshoot issues, and resolve problems in a timely and efficient manner. If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we want to hear from you!
Responsibilities
As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:
- Providing Tier I support and customer assistance for our myColorado mobile application
- Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
- Installing the myColorado software on supported devices following defined procedures, processes, and methods
- Employing Incident Management procedures to enter tickets into the required tracking system
- Collaborating with our development team to resolve complex issues and improve our application
- Providing exceptional customer service and support through live chat and email
- Staying up-to-date with the latest technology trends and industry developments
Minimum Qualifications
To be considered for this role, you'll need:
- One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
- OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees
Substitutions
We'll consider the following substitutions:
- Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis
- Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
- Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications
Preferred Qualifications
While not required, we're looking for candidates with:
- Jira experience
- ITIL Certification
- Agile and scrum methodology experience
- Government work experience
- Apple and Google Play Store experience
- Use of diagnostic tools and knowledge of diverse range of mobile device makes and models
What We Offer
As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Flexible remote work arrangements (from anywhere in CO)
- Access to the latest technology and tools
- Collaborative team environment with a passion for innovation and excellence
Work Environment and Company Culture
At arenaflex, we're committed to fostering a culture of collaboration, innovation, and growth. Our team is passionate about staying ahead of the curve, pushing boundaries, and delivering exceptional results. We believe in:
- Empowering our team members to take ownership and make a real impact
- Fostering a culture of continuous learning and professional development
- Encouraging open communication and collaboration
- Celebrating diversity and inclusion
- Prioritizing work-life balance and employee well-being
How to Apply
If you're passionate about technology, enjoy working with people, and are looking for a challenging and rewarding role, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job