Experienced LiveChat Customer Support Specialist – Empowering Job Seekers and Employers through Exceptional Service

At arenaflex, we're passionate about empowering individuals, businesses, and communities to achieve prosperity in Kansas. As the state's lead economic development agency, we strive to create an environment for existing businesses to grow and foster an innovative, competitive landscape for new businesses. Our strong partnerships allow us to help create a seamless experience for job seekers and employers alike, and we're seeking a dedicated and proactive LiveChat Customer Support Specialist to join our team.

About arenaflex

arenaflex is a dynamic organization that's committed to driving economic growth and development in Kansas. With a strong focus on innovation, collaboration, and customer satisfaction, we're constantly seeking ways to improve our services and support the needs of our community. Our team is passionate about making a positive impact, and we're excited to welcome a new member who shares our values and enthusiasm.

Job Summary

We're seeking an experienced LiveChat Customer Support Specialist to join our team and provide exceptional support to job seekers and employers using KANSASWORKS.com. As the first point of contact for users reaching out via live chat, you'll be responsible for providing timely, accurate, and helpful responses to troubleshoot and resolve issues, assist with account-related tasks, and guide users in navigating the platform to meet their specific needs. By leveraging chat features such as transfers, shortcuts, and monitoring tools, you'll enhance the efficiency of support while ensuring high-quality service.

Key Responsibilities

* Handle incoming live chat inquiries, ensuring timely and accurate responses

• Adhere to established procedures to verify customer identity when assisting with KANSASWORKS.com accounts
• Troubleshoot user issues, providing detailed and tailored solutions
• Coordinate with chat shift partners to maintain coverage and manage break schedules
• Provide support for account-related issues for both Job Seekers and Employers, including account reactivations, username retrieval, and password resets
• Support customers in accessing online services and understanding of workforce information services
• Assist customers in navigating job searches and postings

Qualifications

* Minimum Qualifications: + 6 months of experience interacting with clients, customers, or the public in a social service, customer service, or problem-resolution setting + (12 credit hours of coursework at the post-secondary level in social services, human services, or a related field may be substituted for 6 months of experience)

• Preferred Qualifications:

+ At least 6 months knowledge of KANSASWORKS.com system and workforce information services or related experience + Related experience could be working with partner agencies with knowledge of employment services or other live chat experience

Essential Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and analytical skills
• Proficiency in using live chat software and other customer support tools
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Strong customer service skills and a commitment to providing exceptional support

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing opportunities for growth and development, including training and professional development programs

• Our team is passionate about learning and sharing knowledge, and we encourage collaboration and innovation
• We offer a dynamic and supportive work environment that fosters creativity and productivity

Work Environment and Company Culture

* arenaflex is a state agency that values diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace

• We're committed to providing a safe and healthy work environment that promotes work-life balance and well-being
• Our team is passionate about making a positive impact, and we're excited to welcome a new member who shares our values and enthusiasm

Compensation, Perks, and Benefits

* Competitive hourly rate of $17.39

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Fitness Centers in select locations
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

How to Apply

If you're passionate about providing exceptional customer support and making a positive impact, we encourage you to apply for this exciting opportunity. Please submit your application, cover letter, and résumé to arenaflex by March 25, 2025. We can't wait to hear from you! Apply Job! Apply for this job