Experienced Facilities Customer Service Professional – Delivering Exceptional Customer Experiences in arenaflex's Dynamic Work Environment

At arenaflex, we're committed to fostering a culture that values inclusivity, self-expression, and individuality. Our dynamic work environment is designed to empower employees to pursue their career goals and advance personally and professionally. As a Facilities Customer Service Professional, you'll play a vital role in delivering exceptional customer experiences while working within arenaflex's facilities case management tool.

About arenaflex Culture:

arenaflex prioritizes the wellbeing of our employees, ensuring that our consumers experience the same level of care. Our culture is built on the principles of open communication, respect, and job development. We believe that by empowering our employees, we can create a positive impact on our customers and the community.

Position Overview:

As a Facilities Customer Service Professional, you'll be responsible for handling incoming client calls and emails related to facilities management. You'll assess the nature of the request, document, and dispatch to the appropriate party for resolution, all while ensuring an optimal customer experience with every interaction. This is a full-time shift available with a schedule of Monday through Friday from 6:00AM to 2:30PM, Eastern Time Zone.

Key Responsibilities:

* Respond to routine inquiries via inbound phone calls, assessing the nature of the call and determining the most appropriate party to handle the call

• Process incoming facilities work order requests through telephone and email, such as office moves, plumbing problems, light bulb changes, etc.
• Ask probing questions to understand and troubleshoot the root cause of the problem or request and determine the right party to service the work order
• Dispatch the work order through telephone or email to the appropriate contact
• Set appropriate turn-around time expectations with the client based on priority codes
• Ensure that all reports are accurate and filed in a timely manner
• Select priorities and organize work to meet priorities
• Proactively identify work order trends and communicate to the Team Coordinator and Program Lead
• Follow approved policies and procedures
• Resolve shift concerns and/or tasks with the Team Coordinator/Program Lead and co-workers
• Achieve a goal of handling 45 requests per day average
• Support team achievement of phone SLA goals
• Adhere to schedule shifts, keeping within guidelines for arrivals/departures and absences
• Adhere to efficiency and accuracy standards
• Support phone volume in the range of 70-100 phone interactions per shift
• Mastery of arenaflex systems and knowledge matrix to support multiple accounts

Essential and Preferred Qualifications:

* High school diploma required

• Call center experience preferred (inbound)
• Extensive use of computer with experience with Microsoft Office products and the input of large amounts of data
• Switchboard or Helpdesk experience a plus
• Excellent listening skills and telephone skills
• Excellent professional communication and interfacing with customers and co-workers
• Ability to manage multiple tasks simultaneously

Skills and Competencies:

* Customer service skills

• Microsoft Office products and data input experience
• Switchboard or Helpdesk experience
• Excellent listening and telephone skills
• Professional communication and interfacing with customers and co-workers
• Ability to manage multiple tasks simultaneously

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Facilities Customer Service Professional, you'll have access to:

• Ongoing training and development opportunities
• Mentorship programs to support your career growth
• Opportunities for advancement within the company
• Access to arenaflex's Employee Benefit Resource Groups, which provide ongoing learning and mentorship opportunities

Work Environment and Company Culture Highlights:

* arenaflex's dynamic work environment is designed to empower employees to pursue their career goals and advance personally and professionally

• Our culture values inclusivity, self-expression, and individuality
• We prioritize the wellbeing of our employees, ensuring that our consumers experience the same level of care
• arenaflex offers a generous PTO policy, with up to 15 days accrued during the first year
• We offer a range of benefits, including medical, dental, and vision insurance, 401k with match, and life insurance

Compensation and Perks:

* $17.00 per hour

• Eligible for a quarterly bonus
• Generous PTO policy
• Medical, dental, and vision insurance starting the first day of the month after hire
• Long-term and short-term disability insurance paid for by arenaflex
• 401k with match
• Life insurance paid for by arenaflex
• Paid holidays
• One paid day off per year to volunteer
• Access to discount programs
• Four-week paid sabbatical every five years
• HSA/FSA account eligibility
• Access to Employee Assistance Program

How to Apply:

If you're a motivated and customer-focused individual looking to join a dynamic team, apply now to become a Facilities Customer Service Professional at arenaflex! Apply for this job