Customer Community & LMS Manager (US)

From screening to research and development, Lunit is transforming how the world advances cancer detection — boldly, intelligently, and with humanity at the core. We build trusted partnerships with clinicians, health systems, and companies worldwide to deliver validated AI solutions that enhance clinical confidence, accelerate discovery, prioritize precision care — and bring the future of cancer diagnostics within reach. To find out how you could contribute to our mission to conquer cancer as a Customer Community & LMS Manager please read on. Purpose The Customer Community & LMS Manager owns the day-to-day administration and continuous improvement of our customer community and Learning Management System (LMS) platforms. This role moderates user groups and online forums, leads educational programming (training, certifications, webinars), and partners with Marketing, Customer Success, Product, and Clinical/SME teams to drive engagement, product adoption, and retention through high-quality digital learning experiences. What you'll be doing:

• Platform Administration: Serve as primary administrator for the digital community and LMS platforms; configure spaces/courses, manage roles and permissions, maintain data hygiene, and ensure reliable reporting.
• Community Moderation & Engagement: Moderate forums, cohorts, and user group meetings; seed and guide discussions, enforce community guidelines, and foster a welcoming, high-value environment for members.
• Educational Programming: Build and run scalable learning programs (onboarding, clinical/product training, certifications) in the LMS; partner with internal experts to develop course outlines, learning paths, and assessments.
• Content Management: Maintain clear information architecture for resources, templates, and recordings; publish updates, manage version control, and ensure content is accurate, discoverable, and on brand.
• Digital Marketing & Events: Promote learning and community programming through email and social channels; identify engaging user group meeting topics and secure compelling speakers/SMEs to maximize member value and drive sustained engagement and learning; plan and moderate webinars and digital events to increase membership, enrollment, and product adoption.
• Analytics & Reporting: Define and track KPIs (engagement, activation, course completion, certification rates, adoption); create dashboards and insights that improve the member-to-advocate journey.
• Voice of Customer: Collect and synthesize feedback from community and learning touchpoints; share actionable recommendations with Product, Clinical, and Customer Success teams.
• Technical Management: Troubleshoot user and system issues; manage integrations (e.g., CRM/marketing automation, SSO), coordinate with vendors, and optimize platform performance and usability.
• Quality & Compliance: Support processes that align learning and community content with applicable privacy, security, and medical/commercial compliance requirements; maintain audit-ready records as needed.

What you will bring to the role:

• Experience: 5+ years in digital community management, customer education, growth marketing, and/or learning technologies; SaaS experience preferred (healthcare/med-tech a plus).
• Platform Savvy: Hands-on with community platforms (e.g., Gainsight, Higher Logic Vanilla, Circle, Mighty Networks) and LMS platforms (e.g., Docebo, Absorb); working knowledge of CRM/marketing automation (e.g., Salesforce) and virtual event tools.
• Communication: Translate technical concepts into clear training and community content; strong writing, facilitation, and stakeholder management skills.
• Community & Facilitation: Moderate communities and user groups; seed discussions, run engagement programs, and follow escalation/governance playbooks.
• Learning Design & Enablement: Apply instructional design fundamentals (adult learning, objectives, assessments); manage content operations; measure learning impact.
• Events & Digital Marketing: Produce webinars/events and support promotion via email/social (basic SEO a plus).
• Analytics & Insights: Define and report KPIs; build dashboards; turn insights into actions that improve activation, engagement, and adoption.
• Platforms, Troubleshooting & Integrations: Administer and troubleshoot platforms; support integrations and day-to-day operations across community, LMS, CRM, and virtual event tools.
• Compliance: Working knowledge of HIPAA/privacy expectations and medical-legal-regulatory (MLR) review processes.
• Travel

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