US Virtual - Inbound Voice Sales Specialist (Home Entertainment and Appliance) Work from Home

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Job Title : Inbound Voice Sales Specialist (Home Entertainment and Appliance) Location : Remote

About Us

LG Appliances is recognized for its high-quality, innovative, and stylish home appliances that cater to the needs of modern households. With a focus on technology, energy efficiency, and customer satisfaction, LG Appliances continues to be a trusted choice for consumers seeking reliable and feature-rich home appliances. Role Overview The Home Entertainment & Appliance Voice Sales Specialist is a sales-first role within LG's ePromoter Program, focused on driving revenue through high-intent inbound voice calls. This position requires confidently leading consultative sales conversations, uncovering customer needs, guiding product decisions, and closing purchases within a single interaction while delivering a premium customer experience. You're a Great Fit If You Have

• High School Diploma or GED required.
• 1-2+ years of sales experience in a voice or high-touch environment (retail, call center, or similar)
• Proven ability to meet or exceed sales targets (conversion, revenue, AOV)
• Strong verbal communication and confidence leading conversations
• Experience handling objections and closing sales in real time
• Ability to multitask while navigating systems during live calls

Preferred:

• Experience selling appliances, TVs, or consumer electronics
• Familiarity with promotions, bundling strategies, or upselling frameworks
• Experience in performance-driven environments with KPIs

What You'll Do

Lead High-Intent Sales Conversations

• Handle inbound voice calls from customers actively considering a purchase
• Take control of the conversation using structured discovery (needs, budget, timeline, use case)
• Guide customers from consideration to decision to purchase within a single interaction

Drive Conversion and Revenue

• Use consultative selling techniques to increase conversion rate (CVR), average order value (AOV), and revenue per call
• Confidently ask for the sale and move customers toward checkout or order placement
• Recognize and act on buying signals to prevent drop-off

Maximize Value Through Bundling and Promotions

• Leverage SMSM (Spend More Save More) and other promotional offers to increase basket size
• Recommend bundles (e.g., appliance packages, TV with soundbar) based on customer needs
• Position promotions clearly and accurately to create urgency and confidence

Handle Objections and Reduce Purchase Friction

• Address common barriers, including:
• Price comparisons or competitor pressure
• Delivery timing and logistics
• Installation, haul-away, and warranty concerns
• Turn hesitation into action by providing clear and confident next steps

Own the End-to-End Sales Experience

• Guide customers through:
• Product selection
• Promotion application
• Order placement and checkout steps
• Ensure all details (pricing, delivery, services) are clearly understood before closing

Deliver a Premium Customer Experience

• Build trust through confident and knowledgeable communication
• Balance speed with personalization, avoiding over-talking or over-specifying
• Adapt tone and approach based on customer intent and behavior

Leverage Tools and Insights

• Utilize CRM systems and internal tools (e.g., real-time guidance like Wingman)
• Track interactions, follow-ups, and outcomes
• Continuously apply coaching feedback and performance insights

Success Factors for Working from Home To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise (e.g., children, pets, and others).
• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.
• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.
• Tech-Savv

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