Experienced Chat Support Associate – Veterinary Industry Customer Service
At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing decisions and processes. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, we deliver care to millions of animals every year across all 50 states. We're a growing team on a mission to modernize the $50B+ animal health industry, and we're looking for talented and passionate individuals to join our team.
About the Position
As a Chat Support Associate at arenaflex, you'll play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. This role requires a proactive self-starter who thrives in a fast-paced, team environment and is excited by the challenge of supporting and growing a large community of passionate veterinary professionals.
Key Responsibilities
- Support Existing Users: Respond to user inquiries via live chat, email, and phone in a timely manner, providing excellent written and verbal communication skills. - Troubleshoot Issues: Quickly resolve issues and explain scenarios/solutions in an easily digestible and effective manner. - Admin Responsibilities: Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more. - Cross-Functional Collaboration: Work with engineering, partner, and corporate teams to provide information on feature requests and recommendations for enhancements to our tools. - Vendor and Industry Partnerships: Work with vendor and industry partners to streamline communication and alerts between systems. - Process Development: Help to continuously develop and expand processes in order to streamline support workflows.
You Should Have
- 1 Year of Relevant Experience: 1 year of relevant, customer-facing work experience in a role similar to this position. - Education: 2 Year Associate's Degree or 4 Year College Degree from an accredited institution. - Excellent Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner. - Experience in Chat Support: Experience in chat support is preferred, but not required. - Patience and Compassion: Patience and compassion when handling difficult situations. - Adaptability: Ability to adapt quickly and manage many concurrent responsibilities. - Desire to Learn: A strong desire to learn and help our customers succeed. - Positive Attitude: A positive attitude and one-for-all team mentality, with excellent collaboration skills.
Benefits (Full Time Roles)
- 100% Remote Work: Work from the comfort of your own home within the USA. - Medical, Dental, and Vision Insurance: Comprehensive health insurance to protect you and your loved ones. - Automatic 401k Contribution: A secure retirement plan to help you plan for the future. - Employee Referral Program: A program that rewards you for referring talented individuals to our team. - At-Home Office Setup: A stipend to help you set up a comfortable and productive workspace at home. - Bi-Annual Company Retreats: Opportunities to connect with your colleagues and have fun in a relaxed setting. - Open Vacation Policy: A flexible vacation policy that allows you to take time off when you need it. - Equity: A chance to own a piece of arenaflex and share in our success. - Monthly Team Events: Regular events and activities that bring our team together and foster a sense of community.
Compensation
The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
Apply Now
If you're a motivated and customer-focused individual who is passionate about the veterinary industry, we encourage you to apply for this exciting opportunity. Please submit your application through our Careers Page. The application deadline is accepted on an ongoing basis. Apply for this job