Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at arenaflex

Are you a problem solver with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two calls are the same? If so, we invite you to join the arenaflex team as an Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO). In this role, you'll have the opportunity to work with our business and government customers, providing innovative solutions to their complex challenges and driving revenue growth through long-term relationships.

About arenaflex

arenaflex is a leading provider of innovative communication and technology solutions, empowering individuals and organizations to connect, create, and thrive. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.

What You'll Be Doing

As an Experienced Customer Service Coordinator – BGCO, you'll be at the heart of our business and government customer service operations, delivering on our promise of a superior customer experience. Your primary responsibilities will include:

• Growing our business within existing accounts
• Building customer relationships, earning their loyalty and trust
• Asking questions, listening intently, and identifying what the customer really needs
• Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns
• Selling the value of arenaflex solutions and increasing company revenue
• Being solution-oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers
• Delivering efficient customer support on large accounts using web-based tools

What We're Looking For

We're seeking problem solvers who lead with empathy, motivated by change, and driven to deliver exceptional customer experiences. You'll need to have:

• Bachelor's degree or one or more years of work experience
• One or more years of customer service and/or sales experience
• The ability to meet all home office requirements
• Willingness to work a flexible work schedule including evenings and weekends

Even better if you have one or more of the following:

• College degree
• Experience with facilitation and communication across all levels of the organization
• Experience resolving customer issues, billing, and/or handling product Q&A
• Experience promoting and/or selling products and services
• Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
• One or more years of technical support experience
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
• Technical acumen and interest in learning new technologies

Work Environment and Company Culture

This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. It's essential to have a private workspace free of distractions to set you up for success. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. As a member of our team, you'll have access to:

• Ongoing training and development opportunities
• Collaborative and supportive work environment
• Flexible work arrangements to balance work and life
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance

Equal Employment Opportunity

We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and empathetic individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to diversity and inclusion. Apply for this job