Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two calls are the same? If so, we invite you to join the arenaflex team as an Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO). In this role, you'll be at the forefront of our business and government customer service operations, working remotely from the comfort of your home office.

About arenaflex

arenaflex is a leading provider of innovative communication and technology solutions that empower individuals, businesses, and communities to connect, innovate, and thrive. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.

About the Role

As an Experienced Customer Service Coordinator – BGCO, you'll be responsible for delivering exceptional customer experiences to our business and government customers. You'll work with our customers over the phone to answer their questions, identify their needs, and provide solutions to their business challenges. Your primary responsibilities will include:

• Growing our business within existing accounts
• Building customer relationships, earning their loyalty and trust
• Asking questions, listening intently, and identifying what the customer really needs
• Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns
• Selling the value of arenaflex solutions and increasing company revenue
• Being solution-oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers
• Delivering efficient customer support on large accounts using web-based tools

What We're Looking For

We're seeking problem solvers who lead with empathy, motivated by change, and passionate about delivering exceptional customer experiences. You'll need to have:

• Bachelor's degree or one or more years of work experience
• One or more years of customer service and/or sales experience
• The ability to meet all home office requirements
• Willingness to work a flexible work schedule including evenings and weekends

Even better if you have one or more of the following:

• College degree
• Experience with facilitation and communication across all levels of the organization
• Experience resolving customer issues, billing, and/or handling product Q&A
• Experience promoting and/or selling products and services
• Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
• One or more years of technical support experience
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
• Technical acumen and interest in learning new technologies

Work Environment and Culture

As a remote employee, you'll work from the comfort of your home office with occasional in-person trainings and meetings. You'll need to have a private workspace free of distractions to set you up for success. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. You'll have access to a range of training and development opportunities, including:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A collaborative and supportive work environment that encourages learning and innovation

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work schedule and remote work options

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. Apply Now!

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics. Apply for this job