Experienced Customer Service Representative – Sales-Focused Call Center Professional

At arenaflex, we're dedicated to providing exceptional broadband services to our customers in the Mid-Atlantic United States. Our cutting-edge fiber optic and cable networks ensure that our customers stay connected and entertained. As a Customer Service Representative (CSR) on our call center team, you'll play a pivotal role in delivering an outstanding customer experience while selling arenaflex's innovative broadband and television solutions.

About arenaflex

arenaflex is a leading telecommunications company that owns an extensive regional network with over 8,300 route miles of fiber and 220 macro cellular towers. Our services include broadband internet, video, and voice; fiber optic Ethernet, wavelength, and leasing; and tower colocation leasing. We're committed to staying at the forefront of technology, ensuring that our customers receive the best possible experience.

Join our Call Center Team

We're seeking a sales-oriented customer service professional to join our call center team. As a CSR, you'll be responsible for selling arenaflex's broadband and television solutions while providing exceptional customer service. If you're a motivated individual who loves a challenge and is ready to meet and exceed your goals, we want to hear from you!

Key Responsibilities:

* Provide exceptional customer service to arenaflex customers via phone, email, and chat

• Sell arenaflex's broadband and television solutions to customers, meeting and exceeding sales goals
• Resolve customer complaints and issues in a timely and professional manner
• Collaborate with internal teams to resolve complex customer issues
• Stay up-to-date on arenaflex's products and services to provide accurate information to customers
• Meet and exceed sales targets, resulting in uncapped commission opportunities
• Participate in ongoing training and development to improve customer service skills and product knowledge

Essential Qualifications:

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• One year of customer service or call center experience required
• Proven sales experience and a track record of meeting and exceeding sales goals
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and conflict resolution skills
• Proficiency in CRM software and other customer service tools

Preferred Qualifications:

* Experience in the telecommunications industry

• Knowledge of broadband and television services
• Certification in customer service or sales
• Bilingual or multilingual skills

Skills and Competencies:

* Strong communication and interpersonal skills

• Ability to work in a team environment
• Proficiency in CRM software and other customer service tools
• Strong problem-solving and conflict resolution skills
• Ability to adapt to changing situations and priorities
• Strong time management and organizational skills
• Ability to meet and exceed sales targets

Career Growth Opportunities and Learning Benefits:

* Ongoing training and development to improve customer service skills and product knowledge

• Opportunities for career advancement and professional growth
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to arenaflex's employee resource groups and diversity initiatives

Work Environment and Company Culture:

* arenaflex is an equal opportunity employer and provides a drug-free workplace

• We're committed to diversity, equity, and inclusion, and strive to create a workplace that reflects the communities we serve
• Our call center team is a dynamic and supportive environment, with opportunities for growth and development
• We offer a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) plan with company contributions

Compensation, Perks, and Benefits:

* Competitive base hourly pay rate

• Uncapped commission opportunities
• World-class 401(k) plan with up to 8% company contribution
• Medical, dental, vision, and life insurance with company subsidies
• Up to 3 weeks of PTO and up to 9 paid holidays
• Recognition and rewards for outstanding performance
• Access to arenaflex's employee resource groups and diversity initiatives

Conclusion:

If you're a motivated and sales-focused customer service professional looking for a new challenge, we want to hear from you! Join our call center team at arenaflex and experience the rewards of working in a dynamic and supportive environment. Apply now and take the first step towards a rewarding career in customer service!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and provides a drug-free workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

Accommodation and Assistance:

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or [email protected]. When you contact a HR Representative, please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

Technical Issues:

For technical issues with the website, please contact [email protected].

EEO is the Law and Pay Transparency:

arenaflex is an equal opportunity employer and complies with all applicable laws and regulations, including the Equal Employment Opportunity Act and the Pay Transparency Act. Apply for this job