Experienced Customer Service & Sales Representative – Industrial Supply Expert

At arenaflex, we're a family-owned, third-generation industrial supply company that has been serving our clients for over 45 years. Our commitment to exceptional customer service and satisfaction has been the driving force behind our success, and we're now seeking an additional and exceptional Customer Service/Sales Representative to join our team!

About arenaflex

arenaflex is a leading industrial supply company that has been a trusted partner to our clients for decades. Our extensive product range includes industrial equipment, supplies, filtration, and compressed air equipment, among others. We pride ourselves on our ability to provide personalized service, expert knowledge, and timely solutions to our clients' needs. Our team is dedicated to building long-lasting relationships with our clients, and we're committed to delivering exceptional customer experiences.

Job Description

As an Experienced Customer Service & Sales Representative at arenaflex, you will play a critical role in ensuring customer satisfaction and maintaining a positive relationship with our clients. To be successful in this role, you need to be highly organized and detail-oriented, an excellent time manager, and be able to handle high-volume calls and emails in a consistently friendly and efficient manner.

Key Responsibilities:

* Manage and assign emails to ensure timely and efficient response to customer inquiries

• Process invoices from suppliers and deliver customer invoices in a timely manner
• Receive payments from customers and run credit card transactions with accuracy and attention to detail
• Enter tracking numbers into ERP and eCommerce websites to ensure seamless order tracking and management
• Manage high-volume phone calls from customers and vendors, providing exceptional customer service and support
• Provide verbal and email quotes to customers, ensuring accurate and timely responses to their inquiries
• Communicate with vendors to confirm price and availability, ensuring seamless order processing and fulfillment
• Process orders with vendors and confirm order acknowledgments to ensure timely and accurate order fulfillment
• Keep track of backorders and follow up with vendors and customers with ship dates to ensure timely delivery
• Prepare and reconcile monthly payments to vendors, ensuring accurate and timely financial management
• Keep track of past-due invoices and follow up with customers to ensure timely payment

Essential Qualifications:

* 3+ years of experience in e-commerce, customer service, and sales

• Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers and vendors
• Highly detail-oriented and organized, with the ability to manage multiple tasks and priorities in a fast-paced environment
• Proactive work ethic and communication, with the ability to work independently and as part of a team
• Friendly and patient demeanor, with the ability to handle high-pressure situations and deadlines
• Proficient in Microsoft Office, with experience in eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a bonus
• Ability to maintain confidential financial documentation and handle sensitive customer information with discretion

Preferred Qualifications:

* Experience in the industrial supply industry, with knowledge of industrial equipment, supplies, filtration, or compressed air equipment

• Experience with ERP and eCommerce software, with the ability to navigate and troubleshoot technical issues
• Strong analytical and problem-solving skills, with the ability to think critically and creatively in a fast-paced environment
• Experience working in a remote or work-from-home environment, with the ability to maintain productivity and focus in a virtual setting

Skills and Competencies:

* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and vendors

• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple deadlines
• Proficient in Microsoft Office, with experience in eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a bonus
• Ability to maintain confidential financial documentation and handle sensitive customer information with discretion
• Strong analytical and problem-solving skills, with the ability to think critically and creatively in a fast-paced environment

Career Growth Opportunities and Learning Benefits:

* arenaflex is committed to providing ongoing training and development opportunities to our employees, with a focus on building skills and knowledge in the industrial supply industry

• Opportunities for career advancement and professional growth, with a focus on promoting from within and developing our team members' skills and expertise
• Collaborative and supportive work environment, with a focus on teamwork and open communication
• Flexible work arrangements, including remote work options and flexible hours, to support work-life balance and productivity

Work Environment and Company Culture:

* arenaflex is a family-owned and operated business, with a strong commitment to customer service and satisfaction

• Collaborative and supportive work environment, with a focus on teamwork and open communication
• Flexible work arrangements, including remote work options and flexible hours, to support work-life balance and productivity
• Opportunities for professional growth and development, with a focus on building skills and knowledge in the industrial supply industry

Compensation, Perks, and Benefits:

* Competitive salary range of $22 - $24 per hour

• Comprehensive benefits package, including health insurance, 401(k) matching, paid time off, and parental leave
• Work-from-home options and flexible hours to support work-life balance and productivity
• Equipment provided, including a computer, phone, and other necessary tools and resources
• Annual raises and bonuses, with a focus on recognizing and rewarding outstanding performance and contributions

How to Apply:

If you're a motivated and customer-focused individual with a passion for the industrial supply industry, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job