Experienced Customer Onsite Specialist – Empowering the In-Demand Workforce at arenaflex

At arenaflex, we're revolutionizing the way people find consistent work. Our mission is to democratize access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks. As a Customer Onsite Specialist, you'll play a vital role in ensuring our customers and local workers have seamless access to our support channels. You'll be the face of arenaflex, serving as a product expert, problem-solver, and human connection. If you're organized, can take initiative, and thrive in a fast-paced environment, we want to hear from you.

About arenaflex

arenaflex is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more. We're a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We're well-funded and backed by leading investors, including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.

Job Summary

As a Customer Onsite Specialist, you'll travel to arenaflex customer locations (commonly a warehouse or production facility) to ensure customers and local workers have easy access to our support channels. You'll work with both arenaflexers and customers, serving as a product expert, problem-solver, and human connection. As needed, you'll serve as a local recruiting operations agent, helping to acquire, onboard, or assess workers for W2 jobs on the platform. You'll help arenaflexers and customers navigate routine tasks as well as new challenges. You'll be immersed in a fast-paced environment that is constantly in flux. Most importantly, you'll have a direct impact on supporting local workers by helping to shape the future of work.

Key Responsibilities

* Travel to arenaflex customer locations (commonly a warehouse or production facility) and coordinate with customers on issues relating to the check-in / check-out process, time-theft prevention procedures, and other issues relating to arenaflexers' completion of jobs

• Support recruiting activities such as hiring events and contacting workers
• Provide real-time feedback on day-to-day operations
• Conduct basic orientation for first-day workers, including overseeing attendance and sending out daily reports
• Monitor performance of placed candidates, addressing concerns and offering support
• Resolve issues and conflicts that may arise between candidates and supervisors
• Build and maintain strong client relationships by understanding staffing needs and facilitating effective communication (in person and email)
• Proactively communicate with no-shows and late arrivals, addressing concerns and taking necessary actions, including potential removal from assignments
• Record observations, coaching, and outcomes in Google Docs, ensuring accurate and up-to-date documentation
• Keep up to date with point tacking system and work with team members and clients
• Help the client avoid co-employment risks by handling difficult situations, including managing workers in real time (late arrivals, early departures, providing live coaching, terminating workers, collecting badges, and de-escalating potential situations that may arise) and offering representation

Essential Qualifications

* 2+ years of experience in an applicable role such as staffing, operations, customer service, or sales

• Comfortable working in an industrial environment with communication skills to engage various stakeholders with many types of personalities and backgrounds, including warehouse managers, individuals not familiar with arenaflex, and the experienced arenaflexer community
• Ability to navigate and resolve conflicts in a fast-paced environment while maintaining professionalism
• Solution-oriented mindset and effective communicator under pressure
• Reliable, responsive, and able to work under minimal supervision - you'll be remote & collaborating with other arenaflex team members virtually
• Experience identifying growth opportunities and self-driven to complete tasks and to proactively solve issues
• A positive self-starter and eager to learn - you're willing to own results, try new things, are open to feedback, and not afraid to ask questions
• Comfortable with tech platforms - e.g. Google for Business tools (Gmail, Calendar, Docs, and Sheets) and Slack
• This role will require travel to and from customer facilities, and will therefore require a reliable form of transportation

Nice to Haves

* Marketplace and/or startup experience

• Experience in the industrial/warehousing environment is a plus
• Proficiency with Google Suite (Sheets, Slides, Docs, Forms) and Looker

Pay Range and Benefits

* The expected pay range for this position is $23-27/hour. Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, and years and depth of relevant experience.

• Additionally, this role is currently eligible to participate in arenaflex's equity plan as well as a range of health and wellbeing, retirement savings, and other benefits within a holistic total rewards offering.
• Benefits and perks include:

+ The opportunity for growth in a mission-driven and well-funded start-up + Meaningful equity + We pay 100% of the medical/dental/vision insurance premiums for you + Cell phone reimbursement and company laptop + Access to continued learning, unlimited access to Udemy for Business sponsored by arenaflex + Retirement plans as well as life and disability insurance + Access to no-cost on-demand mental health support, including counseling, mindfulness and meditation, and well-being courses + We encourage a healthy work-life balance and offer flexible schedules + Team outings, happy hours, company off-sites, and more!

Commitment to Diversity, Inclusion, Equity, and Belonging

arenaflex welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We are especially interested in candidates who represent different cultures, perspectives, and backgrounds as these empower our team to come together to make the best decisions and the biggest impact.

Wonolo Privacy Statement

By providing your personal information and/or submitting your application, you agree that arenaflex may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.

How to Apply

If you're excited about this opportunity to work at arenaflex, please submit your application through our website. We can't wait to hear from you! Apply for this job