Customer Care Specialist B2B – Join arenaflex's Pioneering Worktech Journey
At arenaflex, we're revolutionizing the world of worktech by harnessing the power of innovation, design, and social responsibility. Since our inception in 2018, we've been on a mission to transform the way people experience work, making it simpler, more modern, and intuitive. With over 1000 talented team members and a strong international presence, we've already won over millions of users and thousands of businesses worldwide. Now, we're looking for our next super heroes to join our Customer Care team and help us build a more fulfilling work environment.
Why Join arenaflex?
As a Customer Care Specialist B2B, you'll be part of a dynamic team based in Montpellier, working closely with our 25-strong team to deliver exceptional service to our clients. Our team is divided into three squads, each with its unique strengths and expertise. We're passionate about innovation, design, and social responsibility, and we're committed to making a positive impact on the lives of our users and clients.
Your Future Missions
As a Customer Care Specialist B2B, your key responsibilities will include:
* Managing incoming requests from Swile administrators (the individuals responsible for managing employee benefits within an organization)
* Creating and maintaining FAQs and knowledge bases
* Identifying and characterizing issues faced by our clients (factoring, administrative management, order processing, etc.)
* Representing user voices internally on cross-functional projects
* You'll have a proven track record of success in customer-facing roles, particularly with professional clients
* You'll be the ambassador for all arenaflex products (Titres Resto, Titres Cadeau, Titres Mobilité, etc.)
What to Expect in the First 6 Months
In the first three months, you'll focus on:
* Familiarizing yourself with our tools and processes
* Responding to administrator requests with the right tone and following established procedures
In the next three months, you'll:
* Become fully autonomous in handling various types of issues
* Develop relationships with key stakeholders and be able to provide product feedback
Still Not Convinced?
Learn more about our company culture and values by visiting our profile on [Welcometothejungle](https://www.welcometothejungle.com/fr/companies/swile).
Meet Your Future Team Members
During your recruitment process, you'll have the opportunity to meet:
* Agathe, our business recruiter, for a 30-minute conversation
* Hélène, your future manager, for a 1-hour discussion
* Céline and Agathe for a business case presentation (1 hour)
* Kévin, your future N+2, for a 30-minute conversation
Apply Now
Ready to join our team and embark on an exciting journey in worktech? Apply to this role today and become part of arenaflex's innovative and dynamic team!
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Customer Care Specialist B2B – Join arenaflex's Pioneering Worktech Journey
At arenaflex, we're revolutionizing the world of worktech by harnessing the power of innovation, design, and social responsibility. Since our inception in 2018, we've been on a mission to transform the way people experience work, making it simpler, more modern, and intuitive. With over 1000 talented team members and a strong international presence, we've already won over millions of users and thousands of businesses worldwide. Now, we're looking for our next super heroes to join our Customer Care team and help us build a more fulfilling work environment.
Why Join arenaflex?
As a Customer Care Specialist B2B, you'll be part of a dynamic team based in Montpellier, working closely with our 25-strong team to deliver exceptional service to our clients. Our team is divided into three squads, each with its unique strengths and expertise. We're passionate about innovation, design, and social responsibility, and we're committed to making a positive impact on the lives of our users and clients.
Your Future Missions
- Managing incoming requests from Swile administrators (the individuals responsible for managing employee benefits within an organization)
- Creating and maintaining FAQs and knowledge bases
- Identifying and characterizing issues faced by our clients (factoring, administrative management, order processing, etc.)
- Representing user voices internally on cross-functional projects
- You'll have a proven track record of success in customer-facing roles, particularly with professional clients
- You'll be the ambassador for all arenaflex products (Titres Resto, Titres Cadeau, Titres Mobilité, etc.)
What to Expect in the First 6 Months
In the first three months, you'll focus on:
- Familiarizing yourself with our tools and processes
- Responding to administrator requests with the right tone and following established procedures
In the next three months, you'll:
- Become fully autonomous in handling various types of issues
- Develop relationships with key stakeholders and be able to provide product feedback
Still Not Convinced?
Learn more about our company culture and values by visiting our profile on [Welcometothejungle](https://www.welcometothejungle.com/fr/companies/swile).
Meet Your Future Team Members
During your recruitment process, you'll have the opportunity to meet:
- Agathe, our business recruiter, for a 30-minute conversation
- Hélène, your future manager, for a 1-hour discussion
- Céline and Agathe for a business case presentation (1 hour)
- Kévin, your future N+2, for a 30-minute conversation
Apply Now
Ready to join our team and embark on an exciting journey in worktech? Apply to this role today and become part of arenaflex's innovative and dynamic team!
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