Experienced Danish-speaking Customer Experience Specialist (Student) – Part-time Customer Service Representative
At arenaflex, we're not just building software; we're on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We're using advanced technology to help humans reach their full potential. At work and in life. As a part of our dynamic team, you'll have the opportunity to gain hands-on experience while studying, working with a diverse group of colleagues who are passionate about delivering exceptional customer service. If you're a student looking to develop your skills in customer communication, platform assistance, and issue analysis, we encourage you to apply for this exciting part-time role.
About arenaflex
arenaflex is a leading provider of scheduling software, helping hundreds of thousands of users across the world create perfect schedules. Founded in 2004, our headquarters are located in Copenhagen, Denmark, and we're committed to using advanced technology to make shift work more human.
Job Summary
We're seeking a dedicated and enthusiastic Danish-speaking Customer Experience Specialist to join our part-time team. As a Customer Experience Specialist, you'll be the primary point of contact for our customers, addressing their questions and providing support on the arenaflex platform. You'll work closely with our product/engineering team to resolve technical issues and provide proactive solutions for our customers and team.
Key Responsibilities
* Customer Communication: Engage with customers via telephone, online chat, and email to provide exceptional customer service.
- Platform Assistance: Assist customers with using arenaflex, offering best practices for scheduling and administration.
- Issue Analysis: Analyze and troubleshoot issues before escalating to our second line of technical support.
- Team Collaboration: Serve as a link between customers and our product/engineering team to ensure seamless communication and resolution.
- Finding Solutions: Proactively identify and implement the best solutions for our customers and team.
What You'll Bring with You
* Multilingual Skills: Fluent in English and Danish (additional languages are a plus).
Comfortable
working with technology and direct customer contact.
- Flexible Availability: Able to work at least 16 hours a week, including day, evening, and weekend shifts. We accommodate exam schedules and involve you in monthly shift planning.
- Independent & Team Player: Motivated to work both independently and collaboratively to resolve technical issues promptly.
- Customer-Centric: Passionate about helping people and maintaining a positive communication tone.
- Problem Solver: Proactive, creative, and capable of thinking outside the box.
- Eager to Learn: Interested in developing your customer service and technical skills within an innovative, international company.
- Student Status: Ideally, you have at least one year remaining in your studies, but we would love to hear from you even if you don't.
Additional Information
* Our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). arenaflexers are open and welcoming, and everyone has the freedom and support to show their true self at work.
- At arenaflex, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.
- As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.
- All applicants will be considered for employment without attention to any personal characteristics.
What We Offer
* Competitive hourly rate
- Opportunities for career growth and professional development
- Flexible scheduling to accommodate your academic commitments
- Collaborative and dynamic work environment
- Access to cutting-edge technology and innovative tools
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and enthusiastic student looking to gain hands-on experience in customer service, we encourage you to apply for this exciting part-time role. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job