Experienced Customer Service Advisor – Global Support and Operational Excellence

At arenaflex, we're dedicated to unlocking the power of data through analytics, creating a better tomorrow for our clients and our team members. Our 6,000+ global team members are passionate about what we do, and we're always looking for bold and diverse thinkers to join our award-winning culture. As a Customer Service Advisor at arenaflex, you'll play a vital role in the effective resolution of tactical customer inquiries and the continuous improvement of team operational performance and customer satisfaction.

Why Join arenaflex?

At arenaflex, we're committed to helping clients turn uncertainty into confidence, risk into opportunity, and potential into prosperity. Our culture is built on creativity, innovation, and growth, and we're dedicated to accelerating these values every day. As a Customer Service Advisor, you'll be part of a team that's passionate about delivering exceptional service to our customers, and you'll have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.

Key Responsibilities:

As a Customer Service Advisor at arenaflex, your key responsibilities will include:

• Providing accurate, timely, complete, and consistent global customer support involving telephone inquiries, email requests, and Web-based inquiries from customers of arenaflex, including customers, sales representatives, and 3rd Party customers.
• Taking ownership and having full resolution responsibility throughout the entire interaction with the customer, upholding high levels of customer satisfaction (CSAT) and appropriate operational performance standards.
• Working in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer, identifying and defining the customer needs, and delivering service to meet those needs.
• Effectively managing irate contacts and successfully delivering resolutions that produce high levels of customer satisfaction.
• Developing and building knowledge on arenaflex products, services, Data supply chain, Customer Service tools, procedures, and technology.
• Maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
• Impacting a company's bottom line by problem-solving and turning frustrated customers into repeat customers.
• Updating customer information in the customer service system/CRM during and after each call.

Key Requirements:

To be successful as a Customer Service Advisor at arenaflex, you'll need to meet the following key requirements:

• Shift: 12:30pm to 9pm EST (Work from home).
• Well-developed communication and interpersonal skills, including active listening, probing, ability to build empathy, situational awareness, and adaptation, problem-solving, and a team-based orientation.
• Contact Center and CRM experience preferred.
• PC literate and working knowledge of Microsoft Office. Excellent typing skills.
• Written and verbal English language skills required.
• Ability to multitask and thrive in a fast-paced teaming environment.
• Strong working knowledge of arenaflex products, arenaflex systems, Reporting, and Scoring models are recommended.
• A detail and process orientation and ability to work in an environment of ambiguity.
• Ability to have analytical skills and deal with complex issues and ambiguities.
• Must have flexible work availability.
• Must be 18 years of age or older.
• High School Diploma at Minimum (Associate degree in business-related degree preferred).

Additional Information:

As a Customer Service Advisor at arenaflex, you'll be part of a team that's committed to delivering exceptional service to our customers. Here are some additional benefits that you can expect:

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days and donation matching.
• Competitive 401k & Employee Stock Purchase Plan with company matching.
• Health & wellness benefits, including discounted Wellhub membership rates.
• Medical, dental, and vision insurance for you, spouse/partner, and dependents.
• Learn more about our benefits: [http://bit.ly/41Yyc3d](http://bit.ly/41Yyc3d).

Accommodations Information for Applicants with Disabilities:

arenaflex is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with arenaflex, please send an e-mail to [email protected] to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity (EEO):

arenaflex provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found [here](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf). Pay transparency nondiscrimination statement/posting - OFCCP's pay transparency policy can be found [here](https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf). We participate in E-Verify - The current poster can be found [here](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf).

How to Apply:

If you're passionate about delivering exceptional service to our customers and are looking for a challenging and rewarding role, please apply to this job by clicking on the link below: Apply to this job Apply for this job