Senior Enablement Partner, Customer Success at arenaflex

At arenaflex, we're revolutionizing the way brands personalize consumer engagement through our cutting-edge AI-powered mobile marketing platform. As a leader in the industry, we're committed to delivering exceptional customer experiences that drive higher recurring revenue and maximize campaign performance. Our top-rated customer success team is recognized for its strategic guidance and optimization of SMS and email campaigns, trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson. We're seeking an experienced Senior Enablement Partner to join our Strategic and Enterprise Customer Success teams. As a key member of our enablement team, you'll play a critical role in driving measurable impact for revenue teams and leadership. If you're passionate about developing and delivering training programs, partnering with cross-functional teams, and measuring the effectiveness of enablement initiatives, we want to hear from you.

About arenaflex

arenaflex has been recognized as one of the fastest-growing companies in North America by Deloitte's Fast 500, LinkedIn's Top Startups, and Forbes Cloud 100. Our global employees are the driving force behind our success, and we're committed to creating a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation. We prioritize diversity and welcome applicants from all backgrounds.

Key Responsibilities

As a Senior Enablement Partner, you'll be responsible for leading strategic enablement programs that drive business results. Your key responsibilities will include:

• Delivering regular onboarding and ongoing training programs for new hires in our Strategic & Enterprise Customer Success teams, driving successful ramping of new hires in their first 30 days
• Collaborating with enablement and Customer Success leadership to conduct needs analyses, and design and deliver effective enablement programming that aligns with business goals
• Strategizing, designing, and delivering effective enablement deliverables that enable the Strategic and Enterprise Customer Success team to effectively engage with customers and drive customer outcomes
• Developing and maintaining the library of enablement content (email sequences, templates, playbooks, and best practice guides)
• Managing projects that are assigned to you, including managing and delegating project tasks, creating timelines, and ensuring deliverables are up to quality standards with the goal of improving the effectiveness of the intended audience and meeting revenue targets
• Defining and monitoring key performance indicators to measure and report on the effectiveness of enablement programs, tools, and initiatives
• Establishing effective communication and reporting channels with revenue leadership and cross-functional teams across the organization
• Partnering with Learning Experience Designers to inform on materials needed for continued education such as eLearning, video, or other multimedia assets

About You

We're looking for an experienced self-starter who is passionate about driving measurable impact for revenue teams and leadership. Our ideal candidate will have:

• Minimum of 5 years of professional experience
• 1-3 years experience in Customer Success
• Minimum of 2 years experience in enablement, training, or related field. SaaS experience preferred
• Project/program management experience a plus
• Excellent written, visual, and verbal communication skills, with the ability to effectively communicate complex concepts and ideas to an executive audience
• Experience working to develop and deliver training programs and tools, including e-learning and virtual instructor-led training
• Proven track record of driving measurable business results through enablement initiatives
• Strong cross-functional project management and organizational skills, with the ability to manage multiple projects and priorities simultaneously
• Familiarity with enablement tools and technologies such as Salesforce, Docebo, Klue, Highspot, Looker, MixMax, etc

Additional Information

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US-based applicants, the base salary range for this full-time position is $112,000 - $140,000 base+ equity + benefits. Our salary ranges are determined by role, level, and location.

arenaflex Company Values

*

Default to Action

- Move swiftly and with purpose

Be One Unstoppable Team

- Rally as each other's champions

Champion the Customer

- Our success is defined by our customers' success

Act Like an Owner

- Take responsibility for arenaflex's success

Learn more about AWAKE

, arenaflex's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

arenaflex is an Equal Opportunity Employer

and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive, and equitable workplace free from discrimination, harassment, and retaliation. arenaflex is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

Apply Now

Ready to join our team and drive measurable impact for revenue teams and leadership? Apply now to become a Senior Enablement Partner at arenaflex! Apply for this job