Experienced Cyber Security Analyst (Customer Ops / Platform Support / MDR) – Join arenaflex in the Battle Against Cybercrime

At arenaflex, we're on a mission to protect the integrity of the internet for everyone. As a leading cybersecurity company, we've been at the forefront of the industry since our humble beginnings in 2012. Our Human Defense Platform safeguards enterprises from sophisticated bots, fraud, and account abuse, verifying the humanity of more than 20 trillion interactions per week for some of the largest companies and internet platforms. We're not just a company – we're a community of innovators, thinkers, and doers who share a passion for making a difference. As a Cyber Security Analyst on our Customer Operations team, you'll be part of the arenaflex front line in our commitment to protecting companies and their customers from revenue and reputation risk caused by digital attacks. But arenaflex is more than just a company – it's a culture that puts people first. We believe in empowering our team members to do the best work of their lives, and we're looking for like-minded individuals to join our mission.

A Unique Opportunity to Join arenaflex at an Exciting Time

arenaflex has recently joined forces with PerimeterX in a market-changing merger, and we've also acquired clean.io to enhance our Human Defense Platform. Together, we're disrupting the economics of cybercrime and creating a safer internet for everyone. We're looking for talented and driven individuals to join our team and help us achieve our mission.

Key Responsibilities:

As a Cyber Security Analyst, you'll be responsible for:

• Analyzing customers' traffic to identify undetected threats and false detections using ElasticSearch and BigQuery (SQL)
• Supporting customers (Tier 2) in real-time and providing professional technical responses
• Working side by side with customers to provide insightful incident reports
• Communicating with global customers and providing quick responses and resolutions
• Collaborating with RnD and Research teams to optimize arenaflex's ability to detect and mitigate real-time cyber attacks
• Designing, planning, and implementing projects and automation for internal use
• Holding shifts as part of the job (including weekend shifts)

What We're Looking For:

* An effective communicator with polished written communication skills for customer-facing duties

• An analytical mindset and data-driven decision making
• Passion for data, security, and customer service
• Hands-on experience (1+ year) with data analysis of large and complex data sets (data manipulation, statistical analysis, conclusions, etc.)
• Knowledge of web architecture and protocols (CDN, HTML, DOM, JS, HTTP, HTTPS, IPv4/v6, etc.)
• Understanding of the cybersecurity threat landscape
• SQL proficiency
• B.A/B.S in related domains

Why Join arenaflex?

* Competitive compensation package, including a base pay range of $60,000- $85,000, with additional on-target bonus and/or incentives

• Stock options and other incentive pay may be provided as part of the compensation package
• Full range of medical, financial, and/or other benefits, depending on the position ultimately offered
• Annual stipends for wellbeing and learning & development
• One-time home office setup stipend
• Weekly lunches
• Dedicated time off
• No-meeting Fridays (for our U.S. and Intl. based arenaflex team members)
• arenaflex days
• And much more!

Our Culture:

At arenaflex, we pride ourselves on being an equal opportunity workplace. We believe in putting people first, regardless of who you are, where you come from, how you identify, or who your favorite robot is (we have many!). We're a community of innovators, thinkers, and doers who share a passion for making a difference. We're constantly trying to anticipate the needs of our team members to ensure each one of us is equally prepared to do some of the best work of our life.

How to Apply:

If you're a motivated and talented individual who shares our passion for cybersecurity and customer service, we want to hear from you! Apply now to join our team and be part of the arenaflex mission to protect the integrity of the internet for everyone.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes all individuals to come and share their unique experiences and perspectives as we fight against cybercrime together!

Location:

This position is based out of arenaflex's offices in the DFW market, and requires a commitment to be actively engaged on-screen for 6 hours, three days per week. One night shift per week will be scheduled, with specific timing determined upon hire or based on team needs. Two weekend shifts per month are required, with scheduling coordinated based on team and project needs. Outside of these core commitments, the remaining hours are flexible, allowing you to structure your time as long as project goals are met.

Screen Time Requirement:

This position requires a commitment to be actively engaged on-screen for 6 hours, three days per week.

Night Shift:

One night shift per week will be scheduled, with specific timing determined upon hire or based on team needs.

Rotating Weekend Shift:

Two weekend shifts per month are required, with scheduling coordinated based on team and project needs.

Flexible Hours:

Outside of these core commitments, the remaining hours are flexible, allowing you to structure your time as long as project goals are met. Apply for this job