Experienced Customer Success Consultant (12-month Maternity Cover) – Driving Client Success and Adoption in the Govtech Industry

At arenaflex, we're driven by the excitement of building, implementing, and maintaining technology that transforms the Govtech industry by bringing governments and their constituents together. As a Customer Success Consultant, you'll play a vital role in supporting our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. If you're passionate about delivering exceptional civic and citizen experiences, we want to hear from you!

About arenaflex

arenaflex has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as one of the best companies to work on BuiltIn. Over the last 25 years, we've served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers, powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, arenaflex empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.

Job Summary

We're seeking an experienced Customer Success Consultant to support the deep and successful adoption of our suite of SaaS solutions, driving visible value aligned with our clients' business outcomes. As a Customer Success Consultant, you'll be a committed client navigator guiding customers on a strategic journey of success. You'll work closely with our customers to ensure a seamless and successful arenaflex experience, leveraging data-driven insights to accelerate adoption and usage.

Key Responsibilities

* Proactively guide clients through every step of the customer journey – from pre-sales to onboarding to implementation to support to sales – to ensure a seamless and successful arenaflex experience

• Voraciously consume arenaflex and auxiliary metrics via signature dashboards, and make data-driven recommendations based on arenaflex benchmarks and client baselines to accelerate adoption
• Ensure best practices are adopted and employed along the maturity curve for respective products
• Consult customers leveraging account and auxiliary analytics to increase adoption and usage
• Research and keep current on relevant client topics, such as program background, agency and administration developments, media reports, and developments across verticals
• Diligently employ existing best practices, while avidly evolving them to advance team learnings aligned with industry best practices in the Customer Success field
• Provide bespoke approach to client interactions, while leveraging library of resources
• Advocate for customers throughout cross-functional divisions, such as product enhancements
• Collaborate with sales organization to expand every aspect of on-the-ground and online intelligence
• Keenly identify and document expansion opportunities in Salesforce
• Passionately pursue developments in arenaflex product portfolio, as well as SaaS customer-success practices, competitive advancements, and modern engagement trends
• Enthusiastically represent arenaflex at internal and external speaking events as a subject-matter expert in our products and respective civic and citizen knowledge pillars

Qualifications

* 5+ years increasing responsibility in a relevant field, such as an agency, public sector organization, or software company

• Extraordinary appetite for analytics and advancement driven by data with preferred knowledge of civic-management and citizen-engagement tools
• Pursuit of public sector information, developments, and future as well as arenaflex, Vista Equity Partners, and external best practices
• Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation
• Exceptional interpersonal skills for internal and external relationship building
• Ability to thrive in a lean, self-propelling, proactive environment
• Commitment to diversity of thought and consideration of different ideas
• Willingness to travel, as needed, up to 20% for client meetings and arenaflex commitments

Additional Information

* Don't have all the skills/experience mentioned above? At arenaflex, we're trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

• Responsible for arenaflex information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of arenaflex information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

* We're a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

• Our team is passionate about delivering exceptional civic and citizen experiences, and we're committed to building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.

The Culture

* At arenaflex, we're building a culture that's transparent, inclusive, and safe. We believe in: + Employee Resource Groups to encourage diverse voices + Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs. + Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more. + We bring in special guests from time to time to discuss issues that impact our employee population.

The Impact

* We're proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Equal Employment Opportunities

* arenaflex is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status, or any other status protected by applicable law. If you're passionate about delivering exceptional civic and citizen experiences and want to be a part of a dynamic team that's making a difference in the world, we want to hear from you! Apply now to join our team as a Customer Success Consultant and help us drive client success and adoption in the Govtech industry. Apply for this job