Experienced Customer Success Marketing Manager – Amplifying Government Success Stories (Part-time Temporary)

At arenaflex, we're driven by the excitement of building, implementing, and maintaining technology that transforms the Govtech industry by bringing governments and their constituents together. We're on a mission to support our customers in meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. arenaflex has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as one of the best companies to work for. Over the last 25 years, we've served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, arenaflex empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, arenaflex brings governments closer to the people they serve—driving meaningful change for communities around the globe.

About the Role

We're looking for a high-energy, proactive marketing manager with a journalistic mindset and a passion for finding and amplifying government success stories. You'll be a key partner with our sales, customer success, and marketing teams to build resources and assets to help tell our story through the voices of our customers. As a Customer Success Marketing Manager, you'll identify compelling cases of customers using arenaflex solutions to achieve great outcomes, conduct related interviews and research, and produce compelling customer success stories for distribution in multiple formats, including blogs, slides, podcasts, videos, etc.

Key Responsibilities

- Immerse yourself in the daily life of arenaflex customers to identify compelling cases where customers have used arenaflex solutions to drive great outcomes - Take our success story program to the next level by ensuring a steady stream of new and strategic stories are created in partnership with our sales and product/segment marketing teams - Create an easy-to-use online success story catalog enabling sales, marketing, and executive staff to quickly locate relevant success stories for their pitches and presentations - Create a customer speakers' bureau by cultivating customer leaders who are willing to speak with external media and/or speak in person or online at industry or arenaflex-produced events - Manage our customer reference program, working continuously to expand our list of high-performance customers willing to provide references, tracking customer reference usage, and advising sales staff on matching the best references for each opportunity - Partner with our Marketing and Customer Success teams to create, lead, and manage webinars and other customer-focused groups and events to help drive engagement and increase satisfaction - Work cross-functionally on customer events and initiatives such as user groups, annual summits (both in-person and virtual), and other similar projects

Qualifications

- 4+ years of journalism, content marketing, communications, or similar relevant experience in writing/creating compelling content for publication - Strong writing, editing, and content creation skills across a variety of formats - Strong project management skills - Passion and/or experience in working with public sector entities - Very strong written communication skills as well as presentation skills - Experience and/or interest in building customer reference programs and communities - An understanding of how to manage the priorities of multiple stakeholders in a complex environment - Comfortable and professional when interacting with customers and prospective customers, and representing arenaflex to the general public - An ability to work well in a fast-paced environment where functioning autonomously and as part of a team collaborating across many parts of the organization are equally important

Additional Information

- This is a temporary, part-time position requiring approximately 20 hours per week - Potential base salary. Does not include bonus OR commission and benefits - COMPENSATION RANGE: $40,000-$50,000 USD

Security and Privacy Requirements

- Responsible for arenaflex information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of arenaflex information assets in accordance with the company's information security program - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand

The Culture

- At arenaflex, we're building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey - A few culture highlights include – Employee Resource Groups to encourage diverse voices, Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs, Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more, and we bring in special guests from time to time to discuss issues that impact our employee population

The Impact

- We're proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally - We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here

The Benefits

- At arenaflex, we offer a competitive benefits package that allows employees to tailor benefits to their needs - Benefits listed below are for employees based in the U.S. - Flexible Time Off - Medical (includes an option that is paid 100% by arenaflex!), Dental & Vision Insurance - 401(k) plan with matching contribution - Paid Parental Leave - Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance - Group legal coverage - And more!

Equal Employment Opportunities

- arenaflex is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status, or any other status protected by applicable law. If you're passionate about amplifying government success stories and want to be a part of a dynamic team that's making a difference, apply to this role today! Apply for this job