Experienced Full Stack Customer Support Associate – Bilingual Dutch (arenaflex Starlink)

At arenaflex, we're revolutionizing the way people connect with each other and the world around them. Our Starlink satellite constellation is a game-changer, delivering low-latency broadband internet to every corner of the globe. As a Customer Support Associate, you'll be at the forefront of this innovation, ensuring our customers have an exceptional experience with arenaflex Starlink.

Introduction to arenaflex and the Starlink Team

arenaflex is a pioneering company that's pushing the boundaries of space technology and exploration. Our mission is to make humanity a multi-planetary species, and we're actively developing the technologies to make this possible. The arenaflex Starlink team is a dynamic and passionate group of individuals who share a common goal: to provide fast, reliable, and affordable internet access to everyone, everywhere. As a Customer Support Associate, you'll be part of a scrappy, early-stage Support team that's setting the tone for how we help our customers. You'll be the face of arenaflex Starlink to our customers, and your exceptional problem-solving skills, attention to detail, and passion for customer satisfaction will make all the difference.

Responsibilities

In this role, you'll be responsible for:

• Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within arenaflex.
• Provide technical support to customers using hardware, software, and network expertise.
• Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business.
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues.
• Create and maintain an internal knowledge base and help center collateral.

Key Skills and Qualifications

To succeed in this role, you'll need:

• High school diploma or equivalency certificate
• 1+ years of experience in a front-line customer support role
• Fluent in English and Dutch
• Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it.
• Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations.
• Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive.
• Strong attention to detail and time management skills. You take pride in your craft.
• Willingness and ability to flex weekend and night shift hours as needed to support our growth.
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role.
• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment.
• Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

Additional Requirements

* Must be willing to work all shifts, overtime, holidays, and/or weekends as needed.

• This is not a remote position and will require relocation if not already local to the Bastrop, TX area.
• Must be available for one of the following shift schedules:

+ 1st shift: Monday - Friday (5:00AM - 3:30PM) + 2nd Shift: Monday - Friday (3:30PM - 2:00AM) + 3rd shift: Saturday - Wednesday (5:00AM - 3:30PM) + 4th shift: Saturday - Wednesday (3:30PM - 2:00AM)

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

arenaflex Culture and Benefits

At arenaflex, we're committed to creating a diverse, inclusive, and supportive work environment. We believe in empowering our employees to grow and develop their skills, and we offer a range of benefits to support their well-being. Some of the benefits you can expect as an arenaflex employee include:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Access to cutting-edge technology and innovative projects
• Recognition and rewards for outstanding performance
• Comprehensive training and onboarding program
• Flexible work arrangements and work-life balance

How to Apply

If you're passionate about customer support, technology, and innovation, and you're looking for a challenging and rewarding role, we want to hear from you! Apply now to join the arenaflex Starlink team and be part of a revolution that's changing the world. Apply to this job Apply for this job