Experienced Full Stack Customer Support Associate – Bilingual French (arenaflex Starlink)

At arenaflex, we're revolutionizing the way people connect to the internet with our cutting-edge satellite constellation, Starlink. As a key member of our Customer Support team, you'll play a vital role in ensuring our customers have an exceptional experience with our innovative technology. If you're passionate about delivering top-notch support, are fluent in French and English, and thrive in a fast-paced environment, we want to hear from you.

Introduction to arenaflex and Starlink

arenaflex is a pioneering company that's pushing the boundaries of space technology. Our mission is to make humanity a multi-planetary species, and we're actively developing the technologies to make this possible. With Starlink, we're on a mission to deliver low-latency broadband internet to every corner of the globe. As a Customer Support Associate, you'll be at the forefront of this revolution, helping our customers navigate the exciting world of Starlink.

Responsibilities

As a Customer Support Associate, you'll be the face of Starlink to our customers, ensuring they have an exceptional overall experience. Your responsibilities will include:

• Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within arenaflex
• Provide technical support to customers using hardware, software, and network expertise
• Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
• Create and maintain an internal knowledge base and help center collateral

Key Skills and Qualifications

To succeed in this role, you'll need:

• High school diploma or equivalency certificate
• 1+ years of experience in a front-line customer support role
• Fluency in English and French
• Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it
• Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations
• Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive
• Strong attention to detail and time management skills. You take pride in your craft
• Willingness and ability to flex weekend and night shift hours as needed to support our growth
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role
• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
• Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

Additional Requirements

* Must be willing to work all shifts, overtime, holidays, and/or weekends as needed

• This is not a remote position and will require relocation if not already local to the Bastrop, TX area
• Must be available for one of the following shift schedules:

+ 1st shift: Monday - Friday (5:00AM - 3:30PM) + 2nd Shift: Monday - Friday (3:30PM - 2:00AM) + 3rd shift: Saturday - Wednesday (5:00AM - 3:30PM) + 4th shift: Saturday - Wednesday (3:30PM - 2:00AM)

ITAR Requirements

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer; employment with arenaflex is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Career Growth Opportunities

As a Customer Support Associate at arenaflex, you'll have the opportunity to grow your career in a dynamic and fast-paced environment. You'll work closely with our internal teams to create and improve our support processes, and you'll have the chance to develop your technical skills and expertise.

Learning Benefits

arenaflex is committed to providing our employees with the training and resources they need to succeed. As a Customer Support Associate, you'll have access to:

• Comprehensive training programs to help you develop your technical skills and expertise
• Regular feedback and coaching to help you grow and improve
• Opportunities to attend industry conferences and events to stay up-to-date on the latest trends and technologies

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment that's passionate about innovation and customer satisfaction. As a Customer Support Associate, you'll be part of a close-knit team that's dedicated to delivering exceptional support to our customers. You'll work in a collaborative and supportive environment that encourages creativity, innovation, and continuous improvement.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes:

• Competitive salary and benefits
• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional growth and development

Conclusion

If you're passionate about delivering exceptional customer support and are fluent in French and English, we want to hear from you. As a Customer Support Associate at arenaflex, you'll have the opportunity to grow your career in a dynamic and fast-paced environment. Apply now to join our team and be part of the revolution that's changing the way people connect to the internet. Apply for this job