Experienced Backend Engineer – Customer Service Platform Development at arenaflex
At arenaflex, we're revolutionizing the way companies interact with their customers through innovative technology solutions. Our Customer Service Platform (CSP) is a cutting-edge system that powers customer support experiences for millions of users worldwide. As a key member of our Rocksolid squad, you'll play a vital role in designing, developing, and maintaining the backbone of our CSP, collaborating with cross-functional teams to drive technical innovation and deliver scalable, high-performance backend solutions.
Join the arenaflex Team
As a Backend Engineer on our Rocksolid squad, you'll have the opportunity to work on systems that directly impact customer support operations at scale while contributing to long-term strategic investments that shape the future of customer service technology. Our team is passionate about delivering exceptional customer experiences, and we're looking for talented engineers who share our vision.
Key Responsibilities
As a Backend Engineer, you'll be responsible for:
- Designing, developing, and maintaining backend services that support customer service operations, ensuring high availability, scalability, and performance.
- Collaborating with integration of 3rd party vendors and defining good system boundaries.
- Implementing and optimizing APIs that provide customer support data to internal stakeholders, including advisors, chatbots, and analytics platforms.
- Building and enhancing the Conversation SDK, which powers ~65% of customer support interactions. While primarily a backend-focused platform, it also includes a small frontend component to enable seamless chat experiences for users and advisors.
- Maintaining and improving compliance-critical systems.
- Working with data pipelines.
- Collaborating closely with cross-functional teams, including frontend engineers, data engineers, and product managers, to drive end-to-end feature development.
- Writing high-quality, maintainable, and well-tested code that meets business and technical requirements.
- Ensuring system reliability by participating in an on-call rotation and proactively addressing production incidents.
Who We're Looking For
We're seeking a talented Backend Engineer with:
- 2+ years of experience in backend development, preferably in large-scale distributed systems.
- Proficiency in Java programming language.
- Experience with designing and developing RESTful and gRPC APIs.
- Hands-on experience with databases (SQL and NoSQL) and data modeling for scalable applications.
- Familiarity with Google cloud platform.
- Strong problem-solving skills with a proactive mindset in troubleshooting and debugging production systems.
What We Offer
As a member of our team, you'll enjoy:
- A dynamic and collaborative work environment with opportunities to learn from experienced engineers.
- Flexible working arrangements, including the option to work from home and attend in-person meetings.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Opportunities for career growth and professional development, including training and mentorship programs.
- A competitive salary and bonus structure.
Where You'll Be
This role is based in London, with the flexibility to work from home and attend in-person meetings. We're committed to creating a work environment that supports work-life balance and flexibility.
How to Apply
If you're passionate about delivering exceptional customer experiences through innovative technology solutions, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role.
About arenaflex
arenaflex is a leading provider of innovative technology solutions for customer service and support. Our Customer Service Platform (CSP) is a cutting-edge system that powers customer support experiences for millions of users worldwide. We're committed to delivering exceptional customer experiences through our technology solutions and are seeking talented engineers to join our team.
Equal Opportunities Employer
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a work environment that supports diversity, equity, and inclusion.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job