Lead Key Account Management & Customer Experience – Revolutionizing the Energy Market with arenaflex

Are you ready to join a global EnerTech company that's changing the energy landscape with innovative technology and a commitment to sustainability? Look no further than arenaflex, the pioneering force behind a 100% renewable energy future. As a Lead Key Account Management & Customer Experience professional, you'll play a crucial role in shaping our partnerships and customer experiences, driving growth, and pushing the boundaries of what's possible.

About arenaflex

arenaflex is not just another energy provider – we're a global leader in the EnerTech industry, dedicated to revolutionizing the energy market with cutting-edge technology and a passion for sustainability. Our mission is clear: to create a 100% renewable energy future that benefits both the planet and our customers. We're not just talking about our tariffs – we're talking about a comprehensive approach to energy management, from smart meters to electromobility solutions and our own on-site energy generation from wind and solar power.

Your Role

As a Lead Key Account Management & Customer Experience professional, you'll be responsible for driving strategic partnerships and customer experiences across our projects. Your key responsibilities will include:

• Strategic Key Account Management: Develop and execute strategies for all partnerships in our projects, including Zero Bills with house builders, Mieterstrom with real estate funds, and Whitelabeling with sales partners.
• Customer Journey Optimization: Design and optimize the customer journey from sign-up to long-term customer retention, ensuring seamless experiences and maximum satisfaction.
• Partner Kit & Marketing Kit Development: Create and evolve partner kits and marketing materials to ensure effective partner communication and engagement.
• Data & Performance Analysis: Analyze partner activities to identify optimization opportunities in conversion and customer retention, driving business growth and improvement.
• Collaboration with Marketing, Sales, and Product Teams: Work closely with cross-functional teams to ensure a holistic partner and customer experience.
• Support in Strategic Marketing Processes: Contribute to strategic marketing processes, particularly for partner projects and sales partnerships.

What You Bring

To succeed in this role, you'll need:

• Proven Experience in Key Account Management, Customer Experience, Business Development, or Marketing: Ideally, in a fast-growing or innovative environment.
• Bachelor or Master's Degree: In a relevant field, such as business administration or a related field, and a track record of entrepreneurial spirit.
• Strategic and Analytical Thinking: Ability to optimize processes using data-driven insights and drive sustainable growth.
• Experience in Customer Journey Optimization: From sign-up to retention, with a focus on seamless experiences and maximum satisfaction.
• Hands-on Mentality: Ability to manage operational topics and negotiate with partners on a strategic level.
• Excellent Communication and Stakeholder Management Skills: Internal and external, with partners and customers alike.
• Creativity and Problem-Solving Skills: To develop new ideas in partner activation and customer journey optimization.
• Fluent German and English Language Skills: Ability to communicate effectively in both languages.

Additional Information

Your Benefits at arenaflex

* Vergünstigungen & Vorsorge: Enjoy benefits like: + Aktienoptionen (stock options) + Vergünstigte Konditionen für unsere Strom- und Gastarife (discounted energy and gas tariffs) + Monatlicher Zuschuss zum Nahverkehrsticket (monthly public transportation reimbursement) + Monatlicher Zuschuss zum Mittagessen (monthly lunch reimbursement) + Vergünstiges Fahrradleasing (discounted bike leasing) + Betriebliche Altersvorsorge (company pension plan)

• Familie: Enjoy benefits like:

+ Beratungsangebote und Unterstützung bei Kinderbetreuung über HeyNanny (advice and support for childcare through HeyNanny) + Monatlicher Zuschuss zur Kinderbetreuung (monthly childcare reimbursement)

• Sport & Gesundheit: Enjoy benefits like:

+ Zuzahlungen zu Fitness-Angeboten über Wellpass (reimbursement for fitness programs through Wellpass) + Förderung deines mentalen Wohlbefindens mit unserem Partner Open Up (support for mental well-being through our partner Open Up)

• Lernen & Weiterbildung: Enjoy benefits like:

+ Attraktive Weiterbildungsmöglichkeiten und Aufstiegsmöglichkeiten (attractive training and career development opportunities) + Kostenlose Sprachkurse über Busuu (free language courses through Busuu)

Ready to Join the Revolution?

If you're passionate about changing the energy landscape and driving sustainable growth, we want to hear from you! Apply now through our online application form, and let's revolutionize the energy market together! Don't worry if you don't meet all the requirements – we encourage you to apply if you're excited about the opportunity and willing to learn and grow with us. P.S.: arenaflex is an inclusive and diverse workplace, welcoming applicants from all backgrounds, identities, and abilities. We're passionate about creating a workplace that's as vibrant and dynamic as our team members. Apply for this job