Experienced Customer Experience Manager – Cloud Security and Fortune 100 Account Management
Come join arenaflex, the company that is revolutionizing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, arenaflex is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our team of Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At arenaflex, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
About the Role
The Customer Experience Management (CEM) team at arenaflex is dedicated to connecting our value to top customer initiatives to outpace the competition, facilitate healthy product adoption, and drive revenue growth. As a Manager, CEM, you will be leading a team of CEMs, streamlining strategy and communications between sales, customer success, and operations leadership to ensure long-term retention of customers. Ideal candidates will exhibit high levels of business acumen while maintaining a customer-first approach.
Key Responsibilities
- Lead, mentor, and motivate a team of CEMs working with our most strategic customers, providing tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region. - Drive CEM strategy and customer deliverables to continuous grow impact of your team. - Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption. - Maintain and report accurate customer health and project status within region while collaborating with sales peers. - Work with TAM leaders to drive customer outcomes and develop a culture of collaboration, learning, and success. - Identify and activate strategies to proactively identify and grow value within accounts. - Collaborate effectively cross-functionality with key teams including Deal Desk, Legal, and Operations. - Act as an escalation point for team around at-risk customers.
What You’ll Bring
- 5+ years of experience as a CSM, CEM, PM, or related customer-facing revenue-focused role ideally within security or cloud. - 3+ years of experience managing Post-Sales – Customer Success or Services roles focused on Fortune 100 accounts. - Proven track record of mentoring and managing high-performing revenue teams. - Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. - Deep understanding of Security SaaS offerings and pricing models and ability to learn arenaflex's offerings with agility.
What We Offer
- Competitive salary and bonus structure. - Comprehensive benefits package, including medical, dental, and vision insurance. - Generous paid time off and holidays. - Opportunities for professional growth and development. - Collaborative and dynamic work environment. - Access to cutting-edge technology and tools. - Recognition and rewards for outstanding performance.
About arenaflex
arenaflex is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. By submitting your application, you acknowledge that arenaflex will process your personal data in accordance with arenaflex's Privacy Policy.
How to Apply
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