Experienced Full Stack Technical Support / Customer Service Representative – Remote (Night Shift) at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join arenaflex as a remote Technical Support / Customer Service Representative, working from the comfort of your own home. As a key member of our global team, you'll play a vital role in providing top-notch support to our clients, helping them resolve technical issues and achieve their goals.
About arenaflex
arenaflex is a forward-thinking global organization that's revolutionizing the way businesses interact with their customers. We're a people-first company that values diversity, inclusivity, and innovation, with a culture that's built on trust, empathy, and mutual respect. Our team of game-changers from over 70 countries is united by a shared passion for delivering exceptional customer experiences and driving business growth through tech-powered innovation.
Career Growth and Personal Development
At arenaflex, we believe that our people are our greatest asset. That's why we invest heavily in their growth and development, offering a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. With over 80% of our managers and leaders promoted from within, there's real career growth potential at arenaflex. Plus, our comprehensive Employee Assistance Program (EAP) and health and wellness initiatives will support your overall well-being and help you thrive in your role.
What You'll Do in This Role
As a Technical Support / Customer Service Representative working from home, you'll be responsible for:
- Providing inbound customer support using a call flow guide
- Resolving technical issues related to hardware, software, and client products
- Tracking, documenting, and retrieving information in databases
- Being an amazing problem-solver and maintaining broad knowledge of client products and/or services
- Offering additional products and/or services
- Delivering expert customer experiences with a smile
Your Qualifications
To succeed in this role, you'll need:
- Strong focus on building customer relationships
- 1+ year of customer service experience
- Ability to work an evening or overnight schedule
- Technical support experience preferred
- High school diploma or GED
- Quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- Desktop or laptop to complete PC and internet testing (a work computer may be provided depending on the position offered)
- High Speed internet (no wireless/hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
What's in It for You
As a valued member of our team, you'll enjoy:
- Starting wage between $20 and $21 (pay rate will not be below applicable minimum wage)
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive EAP
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Reimagine the Best Version of You!
If you're ready to take your career to the next level and join a team of passionate, like-minded individuals, apply today! As a remote Technical Support / Customer Service Representative at arenaflex, you'll have the opportunity to reimagine the best version of yourself and achieve your goals in a dynamic, supportive environment.
Location:
* USA, OH, Work-at-Home
Language Requirements:
* English
Time Type:
* Full time
Physical & Mental Requirements:
* While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work:
* In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
* Currently, this position may be performed only in the states listed here.
Equal Opportunity Employer:
* arenaflex is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status.
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