Experienced Sales Support and Services Manager – Disney Get-away Club

Join arenaflex, a world-renowned entertainment and media conglomerate, as we seek a highly skilled and motivated Sales Support and Services Manager to lead our Disney Get-away Club team.

About arenaflex

arenaflex is a global leader in the entertainment and media industry, renowned for its innovative storytelling, beloved characters, and immersive experiences. With a rich history spanning over nine decades, arenaflex has established itself as a household name, captivating audiences worldwide with its diverse range of films, television shows, theme parks, and consumer products. Our commitment to creativity, innovation, and excellence has earned us a reputation as a trusted and respected brand, and we're excited to welcome talented individuals like you to our team.

Job Summary

As the Sales Support and Services Manager for Disney Get-away Club, you will play a critical role in leading a team of over 200+ Cast Members, providing direction and mentorship, and overseeing the work requirements and management of the DVC Sales Association. You will be responsible for executing and organizing DVC's presence on-site at Disney World, on Disney Cruise Line, and during virtual event productions, while also providing daily operational support to both the Sales and Lead Age groups and driving growth and adaptability across various aspects of the organization.

Key Responsibilities

* Lead multiple areas of the business, including numerous Business Bases on Disney Property, virtually, and on board Disney Cruise Line, ensuring the establishment and resources are effectively maintained.

• Provide direction and mentorship to the Activities team, empowering them to achieve higher levels of service for both Cast and Guests.
• Effectively convey team expectations, manage team performance, and assess individual contributions to drive improvements in operational efficiency.
• Focus on enhancing the guest experience and optimizing resource utilization, with an emphasis on the sales process, customer engagement, and conversion system, ensuring that insurance materials and production elements align with this objective.
• Carry out essential projects while promoting a positive approach to change management among Cast Members in a dynamic, high-paced work environment with shifting needs.
• Collaborate with leaders from Non-Task offices to provide valuable insights and direction to the Sales and Lead Age group working within the Business Activity, including DVC Partners and DVC Advisors to ensure that training and development initiatives are in sync with performance feedback.
• Oversee and organize DVC's presence on Disney Cruise Line, including transportation coordination, guest communication, and integration with the cruise line's operations.
• Regulate virtual event productions, ensuring consistent communication and integration of virtual sales activities, while also streamlining the use of technology for training and development purposes.
• Collaborate with task groups at Walt Disney World Resort to align sales strategies, infrastructure requirements, and guest experience improvements.
• Ensure that the fundamental infrastructure, both physical and technical, is established to support sales operations across various areas.
• Collaborate with production teams to create compelling insurance materials that support sales efforts and enhance the guest experience.

Essential Capabilities

* 2+ years of experience supporting outreach group operations

• Understanding of the sales cycle, including customer engagement and conversion process
• Understanding of work and evaluating functionality crucial for managing operational assets
• Ability to identify, develop, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction
• Ability to lead and direct Cast performance and drive operational improvements
• Commitment to diversity and promoting a comprehensive workplace
• Ability to collaborate with partners and provide solutions that align key objectives and support dynamic processes
• Capability in focusing on and managing projects and deadlines in a dynamic and constantly evolving environment
• Capability in working with presentations before groups
• High-level capability in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint
• Available to travel and work on-site at Disney Cruise Line
• Ability to be flexible with work schedule, including evenings, weekends, and holidays

Favored Capabilities

* 2+ years of experience as a Guest Experience Manager

• Knowledge of Walt Disney World strategies and techniques
• Labor force Management Experience
• Experience with continuous improvement processes
• Experience in actually managing vendor relationships
• Capability in using software like Avaya/Telecom and customer relationship management (CRM) programs
• Experience with IT systems to plan virtual show meetings

What We Offer

* Competitive salary of $25/hour

• Opportunity to work with a world-renowned entertainment and media conglomerate
• Collaborative and dynamic work environment
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities
• Access to exclusive arenaflex events and experiences

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job