Experienced Customer Service Representative – Online Ticketing System Support

At arenaflex, we're passionate about revolutionizing the way performing arts organizations sell tickets and engage with their audiences. As a leading online ticketing company, we're committed to providing a professional, low-cost online box office solution and livestreaming platform for theatres, schools, dance studios, and other organizations across the U.S and internationally. We're now seeking a highly motivated and personable Customer Service Representative to join our team. As a key member of our support team, you'll be responsible for delivering exceptional customer experiences, resolving issues efficiently, and providing top-notch support to our clients. If you're a creative problem-solver with a passion for the performing arts, we want to hear from you!

About arenaflex

arenaflex is an innovative online ticketing company that empowers performing arts organizations to thrive in a competitive market. Founded by experienced producers, our platform combines problem-solving expertise with a deep understanding of box office management, making it easy to use and highly effective. With a focus on customer satisfaction and a commitment to excellence, we're dedicated to helping our clients succeed.

Job Responsibilities

As a Customer Service Representative, you'll be the face of arenaflex, interacting with clients, resolving issues, and providing support via phone, email, and live chat. Your responsibilities will include:

• Providing exceptional customer service and support to clients, responding to inquiries, and resolving issues efficiently
• Handling phone calls, emails, and live chats with both current and potential clients
• Tracking and monitoring potential and current clients using CRM software
• Assisting clients in the creation of their shows/events and customization of their online box office
• Performing light administrative tasks, including data entry
• Participating in ongoing training and professional development to stay up-to-date with industry trends and best practices

Qualifications & Skills

To succeed in this role, you'll need:

• High school graduate, college degree preferred
• Administrative/Customer Service experience
• Computer savvy and ability to learn quickly
• Comfortable with Word, Excel, Zoom, team chat, and online file management systems
• Experience with Zoho or other CRM software or help desk software a plus, but willing to train
• Secure and reliable computer as well as reliable, high-speed Internet connection
• Self-starter and able to work well independently, as well as part of a team
• Excellent communication and writing skills
• Personable and energetic
• Box Office experience a plus

Work Environment & Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home, with occasional travel required for team meetings, conferences, or other work-related events. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive, supportive work environment that fosters growth and development.

Compensation & Benefits

We offer a competitive salary range of $37,500.00 - $40,000.00 per year, as well as flexible scheduling and the opportunity to work from home. As a valued member of our team, you'll also enjoy:

• Flexible schedule
• Work from home
• Opportunities for professional growth and development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and personable individual with a passion for the performing arts, we want to hear from you! Please submit your resume, along with references and a cover letter explaining why you'd be a great fit for our team. Don't miss this opportunity to join a dynamic and innovative company that's changing the face of online ticketing!

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