Senior Customer Service Representative – arenaflex

As a Senior Customer Service Representative at arenaflex, you will be an integral part of a dynamic team that provides exceptional service to our customers. You will be responsible for handling complex customer inquiries, resolving issues, and providing accurate information in a timely and professional manner. If you are a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading organization that values its employees and strives to create a work environment that is inclusive, supportive, and empowering. We believe in fostering a culture of flexibility, learning, and belonging, where our employees can grow and develop their skills. Our employees enjoy a range of benefits, including generous leave accruals, career development opportunities, remote and flex-work options, longevity pay, education assistance, health benefits, and a lucrative retirement plan.

Job Summary

As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, resolving complex issues, and providing accurate information in a timely and professional manner. You will work closely with our team to ensure that our customers receive the highest level of service and support. You will also be responsible for leading, training, and orienting lower-level staff as assigned.

Key Responsibilities

* Conduct detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits, and other research projects

• Communicate findings to taxpayers and prepare reports for department administration
• Maintain confidential taxpayer files and documents
• Receive, account, and record payment transactions related to property tax receipts from individual taxpayers and mortgage companies, and miscellaneous payments received
• Monitor and verify source documents in processing tax and miscellaneous payments
• Calculate interest and penalty charges on delinquent accounts
• Research and prepare payment adjustment forms for tax refunds and re-applies
• Perform tax prepayments tasks
• Research and prepare tax release documents for Manufactured/Mobile home liens and releases
• Process Platt tax payments, which require research to ensure validity of documentation before Platt receives final authorization
• Research, process, complete, review, and maintain necessary documents/reports and/or tasks for bankruptcy cases, splits and combines, condemnations, delinquent notices, and state auctions
• Assist with daily updates to the tax roll, which include but are not limited to changes in ownership, values, exemptions, and legal descriptions
• Process, prepare, and when necessary complete interest and penalty removals, payment under protest money, Top 10 Taxpayers for the City and County, 10-year tax searches, and condemnations
• Respond to tax roll and tax-related questions both orally and in writing
• Review and verify system entries and information on data processed reports
• Perform varied customer service functions including liaison for volunteer groups and taxpayers in specialty areas, collection efforts on delinquent taxes, clerical, microfilming, and coverage tasks
• Assist in the training of personnel
• Perform other job-related duties as required or assigned

Functional Areas

* Treasurer: Conduct detailed research on property tax information for complex taxpayer problems, court cases, condemnation suits, and other research projects

• Assessor: Receive and record all incoming calls, landline and radio, emails, and notifications
• Solid Waste: Provide para-professional, technical, and administrative support in assigned areas of solid waste program activities
• General Services: Receive and record efficiently process all incoming calls through, landline, and radio, emails, and other notifications mechanisms
• Clerk's Office: Lead and train lower-level staff to perform moderately to highly complex clerical and technical assistance in the areas of: Customer Service, Data Entry, Maps and Filing and Recording

Essential Qualifications

* High School Diploma or GED

• Two (2) years of work experience in clerical or office administration setting or related field
• Any equivalent combination related to education and/or experience may be considered for the above requirements

Preferred Qualifications

* Bachelor's degree in a related field

• Experience in customer service, tax research, or a related field
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in computer software and systems, including Microsoft Office and Google Suite

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in computer software and systems, including Microsoft Office and Google Suite
• Strong attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills and ability to provide exceptional service to customers

Career Growth Opportunities and Learning Benefits

* arenaflex offers a range of career growth opportunities, including promotions, training, and development programs

• Employees have access to a range of learning benefits, including online courses, workshops, and conferences
• arenaflex encourages employees to pursue higher education and provides support for tuition reimbursement and education assistance

Work Environment and Company Culture

* arenaflex is a dynamic and inclusive organization that values its employees and strives to create a work environment that is supportive and empowering

• Employees enjoy a range of benefits, including generous leave accruals, career development opportunities, remote and flex-work options, longevity pay, education assistance, health benefits, and a lucrative retirement plan
• arenaflex encourages employees to pursue their passions and interests outside of work and provides support for volunteer work and community service

Compensation, Perks, and Benefits

* Competitive salary range: $18.15 - $25.73

• Generous leave accruals and paid time off
• Career development opportunities and training programs
• Remote and flex-work options
• Longevity pay and education assistance
• Health benefits and a lucrative retirement plan
• Access to a range of perks and benefits, including employee discounts, wellness programs, and more

How to Apply

If you are a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job