Part-Time Customer Service Representative - Spotted Lanternfly Response Team at arenaflex

At arenaflex, we're committed to advancing diversity, equity, inclusion, and sustainability in all of its forms. As a leading institution in the field of agricultural sciences, we're seeking highly motivated and customer-focused individuals to join our Spotted Lanternfly (SLF) response team as Part-Time Customer Service Representatives. If you're passionate about delivering exceptional customer service and working with diverse populations, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a world-renowned institution that consistently ranks among the top one percent of the world's universities. With 24 campuses and a community of over 100,000 students and 40,000 faculty and staff, we're dedicated to making a positive impact on communities across the world. Our teaching, research, and engagement mission is rooted in our origins as Pennsylvania's sole land-grant institution, and we're committed to serving our local and global communities.

About the Spotted Lanternfly Response Team

The Spotted Lanternfly (SLF) is an invasive insect that has been affecting the commonwealth of Pennsylvania. As a member of our SLF response team, you'll play a critical role in helping concerned citizens adapt to the presence of the SLF and reduce its economic impact. You'll work closely with our team to provide exceptional customer service, respond to customer inquiries, and refer customers to additional resources and expertise.

Key Responsibilities

As a Part-Time Customer Service Representative on our SLF response team, you'll be responsible for:

• Maintaining the overall operation and professional image of the customer-focused call center
• Serving as a first-line point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or looking for additional information and resources
• Responding and referring customer questions and/or needs, providing appropriate response/service for the situation, and referring to other department(s)/unit(s) when necessary
• Corresponding with a diverse customer base by phone, video conference, email, or regular mail
• Investigating unusual situations or concerns and assisting in problem resolution
• Operating various equipment and computer systems, including proficiency with Microsoft Word and Excel
• Assisting with any required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture
• Ensuring the quality of all call center services

Essential Qualifications

To be successful in this role, you'll need:

• Excellent verbal and written communication skills in English, with a strong preference for proficiency in Spanish
• Excellent interpersonal skills, with the ability to build effective working relationships with colleagues and clientele
• The ability to work as an active member of a team, with a strong sense of urgency and organization
• Experience in customer service, call center, sales, client management, information technology, or a related field
• A willingness to develop working-level knowledge of Spotted Lanternfly and its impact on the commonwealth

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience working with diverse populations and communities
• Knowledge of basic entomology and the impact of invasive species on ecosystems
• Familiarity with call center software and technology
• Experience with reporting and data analysis

Skills and Competencies

To succeed in this role, you'll need to possess:

• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

As a member of our SLF response team, you'll have opportunities to:

• Develop your skills and knowledge in customer service, call center operations, and Spotted Lanternfly management
• Work with a diverse team of professionals who are passionate about making a positive impact on communities
• Participate in training and professional development opportunities to enhance your skills and knowledge
• Contribute to the development of policies and procedures related to SLF management and customer service

Work Environment and Company Culture

As a member of our SLF response team, you'll work in a dynamic and fast-paced environment that is committed to excellence and customer satisfaction. You'll be part of a team that is passionate about making a positive impact on communities, and you'll have the opportunity to work with a diverse range of stakeholders, including faculty, extension educators, and concerned citizens.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A competitive hourly rate
• Opportunities for professional development and training
• A dynamic and supportive work environment
• A commitment to diversity, equity, inclusion, and sustainability
• A comprehensive benefits package, including health insurance, retirement plans, and paid time off

How to Apply

If you're passionate about delivering exceptional customer service and working with diverse populations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application system.

Equal Employment Opportunity

arenaflex is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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