Experienced Temporary Remote Catastrophe (CAT) Customer Service Representative – Disaster Relief Response Team

At arenaflex, we're committed to delivering exceptional customer experiences, especially during times of crisis. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll play a vital role in our disaster relief response team, providing empathetic and efficient support to customers affected by catastrophes. If you're a highly motivated, production-driven, and team-oriented individual with a passion for customer service, we encourage you to apply for this temporary, remote position.

About arenaflex

arenaflex is a leading inbound call center specializing in customer service and benefits compliance. With over 1,000 clients across various industries, we've established ourselves as a trusted and growing resource in the market. Our commitment to excellence has earned us the prestigious Great Place to Work award twice, and we're proud to offer a dynamic work environment that fosters growth and development.

Job Summary

As a CAT Customer Service Representative, you'll be responsible for providing top-notch customer service, technical expertise, and account management skills to customers affected by catastrophes. You'll work closely with our team to ensure seamless communication, efficient issue resolution, and a positive customer experience. This temporary, remote position is contingent on catastrophe relief needs, and you'll have the flexibility to choose your shifts based on our coverage schedule.

Key Responsibilities

* Provide positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs

• Offer empathy and support to customers during the claim process
• Collect and document all claim details provided by the customer into the claim accurately
• Identify and resolve customer issues by adhering to clients-specific handling instructions
• Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries
• Collaborate with our team to ensure seamless communication and efficient issue resolution

Computer Requirements

* Operating System: Windows 10, Windows 11, Windows Home

• Not Supported: Chromebooks, macOS, Linux, etc.
• You must have your own computer for the role, and a arenaflex laptop/computer will not be provided. It is also preferred that you have a headset.

Network Requirements

* Upon hire, you must run a Speedtest from the computer you'll be working from (www.speedtest.net)

• Ethernet connection is not required, but strongly recommended
• You must be on a private network, not allowed to work in public locations
• No VPNs are allowed, as logins must happen in the US

Desired Characteristics

* Highly motivated, energetic, and dedicated individual with a passion for customer service

• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process. Job offers are contingent on background investigations and drug screening results.

Benefits and Compensation

* Job Type: Temporary/Seasonal

• If a strong performer, ability for rehire during high volume timeframes including end of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims)
• Expected Hours: 2 – 40 hours per week
• Pay: $15 per hour
• Ability to work from home when convenient for you

Why Join arenaflex?

* Opportunity to work with a dynamic and growing company

• Flexible scheduling to accommodate your needs
• Competitive pay and benefits
• Opportunity for career growth and development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for disaster relief, we encourage you to apply for this temporary, remote position. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps. Apply Now! Apply for this job