Experienced Lead Data Analyst, Customer Experience – End-to-End Data Solutions Development and Optimization
At arenaflex, we're proud to be a member of the global leader in Pest Control and other services across more than 90 countries. Our legacy of excellence is built on a mission to "protect people, enhance lives, and preserve the planet." As a Lead Data Analyst, Customer Experience, you'll play a crucial role in developing and maintaining solutions related to end-to-end customer experience data. Your expertise will drive business initiatives, improve efficiency, and enhance the quality of our customer experience.
About arenaflex
arenaflex is a world-class team that rewards high performance and promotes from within. We offer competitive pay, performance incentives, and a Total Rewards Program that includes professional and personal growth opportunities, training and development programs, tuition reimbursement, health and wellness benefits, and more. Our company mindset prioritizes health, safety, and flexibility, making us an ideal choice for individuals who want to make a difference where our customers live and work.
Key Performance Indicators
* Quality measure of data science solutions
- Accuracy measure of predictions
- Average time from requirements to recommendations
- Measure of insights generated per month
- Efficiency gained or business value created through recommendations derived from data science analysis/modelling
Principal Duties and Responsibilities
To succeed in this role, you'll need to perform the following essential duties:
- Lead Data Mining and Collection Procedures: Collaborate with data architecture and business intelligence teams to ensure data quality and governance across shared systems and applications.
- Ensure Data Quality and Integrity: Interpret and analyze data problems, translating them into meaningful information and visualizations for executive leadership, market leaders, and department heads.
- Conceive, Develop, Plan, and Prioritize Data Projects: Partner with Cx leadership to build analytic systems and predictive models that support ongoing and future data needs.
- Test and Evaluate Performance of Recommended Solutions: Quantify outcomes and manage the tuning cycle for ongoing improvement to systems and models.
- Experiment with New Models and Techniques: Ensure our solutions grow with us by exploring new models and techniques.
- Align All Data Projects with Organization Goals: Build relationships with managers and leaders to size analytical opportunities and create delivery plans that ensure we're positioned to support quality business cases and deliver ROI.
- Facilitate Analytical Conversations: Explore data from a modelling perspective, perform initial exploratory data analysis to assess business value, and ensure model implementations conform to regulatory requirements.
- Manage Analytical Projects and Coordinate Activities: Prioritize relevant activities, provide subject matter expertise, and undertake personal development to ensure up-to-date skills and knowledge.
Required Experience
* Seven (7) years of relevant experience in data science or a related analytical field
- Advanced knowledge of statistical/data mining methods and application
- Advanced knowledge of statistical and analytical model development
- Advanced knowledge of data modelling techniques and tools (R, Python, SAS, etc.)
- Advanced knowledge of visualization tools (PowerBI, Tableau, Quik, etc.)
Required Leadership Traits and Characteristics
* Strong project management, collaboration, and communication skills
- Ability to apply logic and reasoning to identify/implement solutions to complex business problems
- Business and financial acumen
- Curiosity and drive to learn and keep up with market trends and innovations
- Ability to lead, mentor, and motivate a team, engage and influence stakeholders at all levels
- Ability to adapt and be flexible in a complex transformational environment
- Clearly and confidently convey information to a wide audience
- Open to alternative solutions; ability to use logic to evaluate and measure strength and weakness
- Establish and maintain a high level of trust and credibility
Formal Education, Qualifications, or Training
* Master's Degree in Computational Mathematics, Statistics, or a related field
- Certified specialist in predictive analytics or other data science-related certifications
Why Choose arenaflex?
A career with arenaflex can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance and promotes from within. Our Total Rewards Program includes:
- Professional and Personal Growth
- Multiple avenues to grow your career
- Training and development programs available
- Tuition Reimbursement benefits (for FT Colleagues)
- Health and Wellness
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
- Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
- Savings and Retirement
- 401(k) retirement plan with company-matching contributions
- Work-Life Balance
- Vacation days & sick days
- Company-paid holidays & floating holidays
- A company mindset that prioritizes health, safety, and flexibility
How to Apply
If you're a motivated and experienced data analyst looking to make a difference in customer experience, we encourage you to apply. Click the link below to register as a candidate and explore opportunities that match your skills and interests. Apply Job!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. Apply for this job