Experienced Customer Experience Representative – Work At Home Opportunity
At arenaflex, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With arenaflex-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being, including supporting their own communities through Making Lives Better with arenaflex (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
Job Summary
As part of Team arenaflex, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. You'll be the face of arenaflex, delivering exceptional customer experiences that exceed expectations and drive loyalty. If you're passionate about making a difference in people's lives, we want to hear from you!
Responsibilities
* Assist customers with issues and concerns they're experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
- Provide exceptional customer service through phone, email, or chat interactions
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with internal teams to resolve complex customer issues
- Stay up-to-date on product knowledge and services to provide accurate information to customers
- Meet or exceed performance metrics and quality standards
Work Environment
* Ongoing usage of phone and computer systems
- Your Work At Home environment must be in a private residence, located at the address listed on your personnel file
- arenaflex will provide the equipment you need to conduct your work, which may include a webcam
- You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up, or Wireless Internet connections
- Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps
Physical Demands
* Constant sedentary work
Benefits
* Health, dental, and vision coverage/HSA
- PTO
- Paid holidays and sick time
- Optional daily pay or weekly pay
- 401K retirement plan
- Leadership programs
- Paid training and tuition reimbursement
- Employee discounts program, including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
- Employee assistance program
- Additional voluntary benefits
Qualifications
* High school diploma or GED
- Customer service experience is a plus
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening/comprehension skills
- Professional and courteous
- Customer oriented
- Ability to work in a fast-paced environment and meet performance metrics and quality standards
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong customer service skills and a customer-centric mindset
- Ability to adapt to changing priorities and deadlines
- Strong technical skills, including proficiency in Microsoft Office applications
- Ability to learn and adapt to new systems and processes
Career Growth Opportunities and Learning Benefits
* arenaflex offers a range of training and development programs to help you grow your skills and advance your career
- Opportunities for advancement to leadership roles and specialized positions
- Collaborative and dynamic work environment that encourages innovation and creativity
- Access to industry-leading tools and technologies
- Opportunities for professional growth and development through training and education programs
Work-Life Balance
* arenaflex understands the importance of work-life balance and offers flexible scheduling options to help you achieve a healthy balance between work and personal life
- Opportunities for remote work and flexible scheduling
- Comprehensive benefits package that includes health, dental, and vision coverage, as well as paid time off and holidays
Compensation and Perks
* Competitive hourly rate of $15.00-$19.50 per hour
- Opportunities for overtime and bonuses
- Comprehensive benefits package that includes health, dental, and vision coverage, as well as paid time off and holidays
- Employee discounts program, including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
- Additional voluntary benefits
How to Apply
If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we want to hear from you! Apply now to join our team of customer experience representatives and start your journey with arenaflex. Apply Now!
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Location
arenaflex is hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia. Apply for this job