Experienced Customer Experience Agent – Global Support Operations

At arenaflex, we're on a mission to revolutionize the way people connect with our platform, and we're looking for a talented and passionate Customer Experience Agent to join our team. As a key member of our Marketplace Live Operations team, you'll play a vital role in delivering exceptional support to our thousands of partner merchants, customers, and dashers worldwide. If you're a customer-centric individual with a passion for problem-solving and a knack for building relationships, we want to hear from you!

About arenaflex

arenaflex is a rapidly growing technology and logistics company that's changing the way people think about delivery. We started with door-to-door delivery, but we're not just a food delivery company – we're a platform that's empowering local economies and connecting people with possibility. Our team is made up of innovators, doers, and learners who are passionate about making a difference. We're committed to supporting our employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

Job Highlights

* Full-time position with a competitive salary and benefits package

• Opportunity to work with a dynamic and rapidly growing team
• Flexible scheduling with the possibility of working evenings, weekends, or holidays
• Comprehensive benefits package, including paid personal days, work-from-home equipment, and life insurance
• Opportunities for career growth and professional development
• A fun and supportive work environment with a team of like-minded individuals

Key Responsibilities

As a Customer Experience Agent, you'll be responsible for delivering exceptional support to our customers, merchants, and dashers through multiple channels, including inbound calls, chats, and emails. Your key responsibilities will include:

• Handling time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism and a timely manner
• Developing deep expertise in how arenaflex's processes, systems, and resources work, and how to use them to drive positive outcomes
• Demonstrating effective communication skills and relationship-building
• Exceling at Quality! We want to be the best Customer Experience Company out there!

Essential Qualifications

* At least 1 year of experience troubleshooting customer issues using email, phone, and chat

• Fluent English language skills with above-average technical fluency (typing speed of 40 WPM)
• Experience in a fast-paced customer service role and resilience in an ever-changing environment
• Effective written communication skills, including top-notch grammar, spelling, and the ability to write both formally and casually using arenaflex's brand voice and tone
• Highly-motivated individual that works well in a team environment
• Above-average technological fluency, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email
• Customer-centric and love helping people
• High emotional intelligence and great at building relationships
• Very organized – can juggle both issue resolution & concise communication
• Experience maintaining a high level of professionalism

Preferred Qualifications

* Experience working in a 24/7 operation

• Knowledge of arenaflex's platform and services
• Experience with customer relationship management (CRM) software
• Certification in customer service or a related field

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong technical skills, including proficiency in Microsoft Office and Google Suite
• Ability to learn and adapt quickly to new systems and processes
• Strong customer service skills, including empathy and patience
• Ability to work in a dynamic and rapidly changing environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to supporting our employees' career growth and development. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Opportunities for career advancement and professional development
• Access to industry-leading training and development programs
• A culture of continuous learning and improvement

Work Environment and Company Culture

arenaflex is a dynamic and rapidly growing company that's changing the way people think about delivery. Our team is made up of innovators, doers, and learners who are passionate about making a difference. We're committed to supporting our employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. Our company culture is built on a foundation of:

• Innovation and creativity
• Collaboration and teamwork
• Customer obsession
• Continuous learning and improvement
• Fun and inclusivity

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Base salary: $15,000 MXN monthly
• Monthly wellness bonus: $1,000 MXN
• Monthly grocery vouchers: $1,000 MXN
• Performance bonus: Up to $3,750 MXN
• Paid personal days in addition to legally mandated vacation days
• Work-from-home equipment provided
• Life insurance
• Aguinaldo: 15 days
• Savings fund: 10%
• Social Security and Medical Coverage:

+ IMSS + Ambulance service: 5 free events + Medical assistance at home: 2 free events, subsequent services at preferential costs + 24/7 medical orientation: Free phone consultations year-round + Psychological assistance: Free initial consultation, preferential rates for additional sessions + Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM + Home nursing services + Dental assistance and vision care program

Conclusion

If you're a customer-centric individual with a passion for problem-solving and a knack for building relationships, we want to hear from you! As a Customer Experience Agent at arenaflex, you'll have the opportunity to work with a dynamic and rapidly growing team, deliver exceptional support to our customers, merchants, and dashers, and grow your career in a fun and supportive work environment. Apply now to join our team and be a part of something amazing! Apply for this job