Experienced Health Assistant/ Healthcare Customer Service Representative – Total Health & Benefits (Remote)

Join arenaflex, a leading provider of personalized health and benefits solutions, in revolutionizing the healthcare industry. As an arenaflex Health Assistant, you will play a vital role in empowering individuals to live their healthiest lives by navigating the complexities of the healthcare system with empathy, expertise, and exceptional service.

About arenaflex

arenaflex is a pioneering company that has been recognized for its exceptional customer service and commitment to excellence. With a strong focus on culture and making a meaningful impact in the lives of our employees, members, and customers, we strive to create an enduring company that is hyper-focused on our values and mission. Our secret to success lies in our ability to find joy and purpose in serving others, making a difference in the lives of our members and customers, and trusting in our colleagues to solve tough problems in creative ways.

Job Description

Role Overview

As an arenaflex Health Assistant, you will be the primary connection and resource for members seeking assistance with their healthcare needs and benefits. You will have the opportunity to make a significant impact in the lives of our members by helping them navigate the complex healthcare system, influencing their decisions and behavior, and providing exceptional customer service. Your role will involve delivering interventions, driving better client outcomes, and leveraging technology and internal resources to help members achieve their health and wellness goals.

A Day in the Life

* Deliver interventions: + Support members in navigating the complex healthcare system via phone and digital messaging + Influence members' decisions and behavior by making them smarter consumers of healthcare, translating their benefit packages and care plans, and helping them find doctors and overcome barriers to care + Leverage technology and internal resources to understand the member's path, actions needed, and next steps

• Drive better client outcomes:

+ Assist with improved financial outcomes + Help members avoid inappropriate healthcare usage and process errors + Help members see the right providers at the right time + Help members optimize benefit packages and third-party vendors + Assist with improved health (medical and behavioral) outcomes + Help clients understand and optimize their preventive services + Help clients see the right providers at the right time + Help clients reduce and/or eliminate avoidable admits, ER usage, and readmits + Help clients have an improved quality of life

Qualifications

We are looking for a highly skilled and motivated individual with a minimum of 3 years of experience in a service-based environment. Relevant background experience can include but is not limited to:

• Insurance setting
• Telephonic customer service
• Medical office
• Health Plan
• Social services
• Behavioral health
• Counseling
• Healthcare coordination
• Pharmacy tech
• Benefits specialist
• Health coach
• Case management
• Exercise and health education

Essential Qualifications

* Highly agile and comfortable in a high-paced, innovative, technology-driven environment

• Knowledge of consumer health plans and terminology
• Understanding of how patients use and access healthcare
• Ability to thrive in a performance-based environment
• Demonstrate high levels of personal accountability
• Ability to listen, talk, and type all at once through multi-channel communications
• Empathetic and superior critical thinking
• Commitment to quality and continuous improvement
• Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
• Strong self-management/self-starter
• Excellent written and verbal communication skills
• Demonstrated attention to detail
• Time management and prioritization

Preferred Qualifications

* Bachelor's degree or 5 years of relevant experience in a service-based environment

• Experience working in a healthcare setting or with healthcare-related organizations
• Familiarity with health and benefits software and systems
• Certification in a relevant field, such as health coaching or case management

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading provider of personalized health and benefits solutions
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Comprehensive training and onboarding program
• Access to cutting-edge technology and tools
• Collaborative and supportive team environment

Work Environment and Culture

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in the importance of work-life balance and offer flexible work arrangements to support our employees' needs. Our culture is built on the principles of trust, empathy, and excellence, and we strive to create a workplace that is both challenging and rewarding.

Compensation and Benefits

arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer flexible work arrangements, including remote work options, and a comprehensive training and onboarding program.

How to Apply

If you are a motivated and experienced individual who is passionate about making a difference in the lives of our members, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. Apply for this job