Experienced Patient Billing Customer Service Representative – Remote Work Opportunity

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients? Do you thrive in a fast-paced environment and enjoy learning new skills? If so, we invite you to join arenaflex, a leading healthcare organization dedicated to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. As a Patient Billing Customer Service Representative at arenaflex, you will be part of a dynamic team that is committed to excellence in customer service, innovation, and continuous improvement. You will play a vital role in resolving patient billing inquiries, initiating payment plans, and providing exceptional support to patients, doctor's offices, and private insurance carriers.

Responsibilities:

* Answer 80+ inbound calls per day from patients, doctor's offices, and/or private insurance carriers, providing empathetic and solution-focused support.

• Initiate payment plans for patients with outstanding balances, ensuring timely resolution and minimizing financial stress.
• Utilize multiple resources to resolve patient inquiries while on the phone, demonstrating expertise and a commitment to customer satisfaction.
• Maintain performance goals, meeting or exceeding targets in a fast-paced environment.
• Complete a structured training program to become proficient with processes and systems.

Knowledge, Skills, and Abilities:

* Ability to work and learn in a fast-paced environment, with a focus on continuous improvement and innovation.

• Attention to detail, with a strong emphasis on accuracy and precision.
• Excellent organization skills, with the ability to manage multiple tasks and priorities.
• Proficiency navigating multiple computer screens and applications, with a focus on efficiency and productivity.
• Alpha-Numeric data entry proficiency, with a strong attention to detail.
• Excellent communication skills, with the ability to articulate complex information in a clear and concise manner.

Qualifications:

* High School Diploma or equivalent required.

• Minimum 1+ year work experience required, with a focus on customer service, medical billing, insurance claims, EOB, call center, or fast-paced environments.
• Previous work in high-volume call centers with multiple computer windows open is highly desirable.
• Previous interaction and communication with patients regarding medical information is strongly preferred.

Technical and Other Requirements:

* Internet download speed of at least 50 megabytes per second connectivity required for remote work.

• Dedicated area to perform duties without interference, with structured breaks and a focus on productivity.
• Ability to manage time and tasks independently, with a strong emphasis on meeting productivity targets.

Why Join arenaflex?

* Work from home opportunity, with a flexible schedule and a focus on work-life balance.

• Quarterly variable bonus potential, with a focus on performance and achievement.
• Generous paid time off, with a focus on relaxation and rejuvenation.
• Medical, Vision, and Dental Insurance Options, with a focus on employee well-being.
• Flexible Spending Accounts, with a focus on employee financial security.
• 401(k) and Employee Stock Purchase plans, with a focus on long-term financial growth.
• No Charge Lab Testing, with a focus on employee health and wellness.
• Fitness Reimbursement Program, with a focus on employee fitness and wellness.
• And many more incentives!

Pay Range:

* $15.25-16.00 or State/Local minimum wage, if higher.

Application Window:

* Application window closes: 2/22/2025.

Shift and Schedule:

* The shift for this position will be Monday-Friday; 11am-8pm (EST), which is 10am-7pm CST and 9am-6pm (MST) and 8am-5 pm (PST).

• 10% Shift Differential for residents in eastern time zone.

Benefits:

* Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including: + Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.

• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Equal Opportunity Employer:

* arenaflex is proud to be an Equal Opportunity Employer, with a commitment to diversity and inclusion in the workforce.

• We do not tolerate harassment or discrimination of any kind, and make employment decisions based on the needs of our business and the qualifications of the individual.
• We are committed to creating a workplace that is inclusive and respectful of all employees, and welcome applications from diverse candidates.

Accessibility:

* If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.

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