Experienced Customer Care Representative – Scaling Growth and Excellence in arenaflex's SMB Sales Team
About arenaflex
arenaflex is a leading food delivery and logistics company that connects customers with their favorite local restaurants and stores. Our mission is to empower local economies and make it easy for people to get the food they love. With a strong focus on innovation and customer satisfaction, we're constantly looking for talented individuals to join our team and help us achieve our goals.
About the Job
We're seeking an experienced Customer Care Representative to join our SMB Sales Team at arenaflex. As a key member of our team, you'll play a vital role in supporting the growth and success of our small and medium-sized business (SMB) partners. You'll work closely with our outreach team to provide job-specific guarantee enablement, process training, leader sales skill development, and a robust new hire training program. This role will be heavily involved in supporting and enhancing onboarding in a remote setting, as well as collaborating with other team members to help the SMB Sales Team in skills-based training and GTM/item and system updates.
Key Responsibilities
* Collaborate with partners to uncover training and enablement needs across sales skills and internal processes, and develop comprehensive solutions that are executed through various mediums, including content creation, instructor-led live training, LMS courses, work aids, playbook development, teaching meetings, and more.
- Regularly analyze projects to determine effectiveness, gather feedback, and lean into advancements and changes throughout.
- Work with the training team to ensure a seamless transition from sales new hire training to a continued onboarding experience for the SMB Sales Team.
- Supplement the current new hire training program with additional software - 1:1 rep training, administrator support, available time, and more.
- Be the face of arenaflex for all agents across our SMB Sales Team.
- Approach every opportunity for knowledge transfer as an upskill, persuade, and establish positive change across the business.
- Utilize strong interpersonal skills and relationship-building in live, recorded, and web-based training materials.
- Develop a deep understanding of how arenaflex's processes, systems, and resources work.
- Work in lock-step with other training prompts to share information and upskill.
- Bring innovative ideas to the team and lift the current range of skills based on your experience and interests within the learning space.
Why You'll Love This Role
* You're a highly energetic self-starter capable of working independently with remote management.
- You have a help mentality - You love assisting individuals and watching others succeed.
- You have a high EQ and are skilled at building relationships.
- You advance rapidly, have a bias for action, and don't let questions disrupt the flow of progress.
- You succeed in a climate where there is constant change.
- You consider frameworks.
About the Team
The Client Platform Engineering team is responsible for endpoint management, the administration and automation of macOS, Windows, ChromeOS, and VDI. Additional responsibilities include the zero-contact onboarding stream for new hires, operating system/external software fixing, and level three accelerations from service desk.
Why You'll Love Working at arenaflex
* We're a fast-growing company with a dynamic and innovative culture.
- We offer a comprehensive benefits package, including healthcare benefits, a 401(k) plan with a company match, short-term and long-term disability insurance, basic life insurance, wellness benefits, paid time off, paid parental leave, and more.
- We're committed to supporting our employees' happiness, fitness, and overall well-being.
- We offer opportunities for career growth and development, including training and education programs.
- We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that is welcoming and inclusive for all employees.
Compensation and Benefits
The base salary for this position is $35-45 per year, depending on location and experience. arenaflex also offers a comprehensive benefits package, including healthcare benefits, a 401(k) plan with a company match, short-term and long-term disability insurance, basic life insurance, wellness benefits, paid time off, paid parental leave, and more.
How to Apply
If you're a motivated and enthusiastic individual who is passionate about customer care and sales, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
About arenaflex
arenaflex is a leading food delivery and logistics company that connects customers with their favorite local restaurants and stores. Our mission is to empower local economies and make it easy for people to get the food they love. With a strong focus on innovation and customer satisfaction, we're constantly looking for talented individuals to join our team and help us achieve our goals.
Join the arenaflex Team
If you're passionate about customer care and sales, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! arenaflex is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace that is welcoming and inclusive for all employees. Apply for this job