Experienced Customer Service Representative II – Remote Opportunity at arenaflex
Job Summary:
Join arenaflex, a leading professional association of physicians and a non-profit organization, as a Customer Service Representative II in our Unified Service Center team. As a key member of our remote team, you will contribute to delivering unparalleled world-class service to our constituents, exceeding industry standards in all measures. This is an exciting opportunity to work in a dynamic environment, providing exceptional customer service, and promoting the art and science of medicine and the betterment of public health.
About arenaflex:
arenaflex is the nation's largest professional association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. Our mission is to promote the art and science of medicine and the betterment of public health. We are committed to increasing the diversity of our staff across all levels of the organization, creating a workplace where everyone feels valued, respected, and empowered to contribute their best.
About the Role:
As a Customer Service Representative II, you will be responsible for handling phone inquiries, responding to non-phone service inquiries, and providing exceptional customer service to our constituents. You will work closely with our team to ensure that all service interactions are handled efficiently, professionally, and with a high level of quality. Your primary responsibilities will include:
Key Responsibilities:
* Handles phone inquiries regarding membership benefits, membership pricing, and processing in an efficient and professional manner.
- Responds to non-phone service inquiries as needed, following the USC Service Functions guidelines.
- Provides information on AMA products, pricing, order status, and billing.
- Supports access to the AMA Website through assistance with single sign-on registration and password reset.
- Assists physicians and non-physician customers with the navigation of the AMA website.
- Responds to service inquiries regarding AMA products promoted in the online and print catalogs.
- Enters book and subscription orders, researches and resolves fulfillment problems.
- Issues call tags and processes pricing adjustments, refunds, and reshipments.
- Validates physician identity, collects updated or missing contact and demographic data, and updates AIMs.
- Understands AMA Profiles and other credentialing products, responds to inquiries regarding AMA credentialing products, and provides information on pricing, order status, and billing.
- Supports the AMA Profiles Hub by assisting with registration, passwords, and navigation.
Requirements:
* Bachelor's degree or 4 years of customer service and/or telemarketing experience strongly preferred.
- Experience with service center tools (e.g., telephony, measurement, applications).
- Advanced knowledge of AMA structure and organization, AMA periodicals, books, products, and basic CPT-IS, Physician Profile, Physician Select information.
- Excellent oral communication skills, and experience communicating with physicians in writing and by phone.
- Ability to effectively communicate in English.
- Ability to receive and accurately understand information over the telephone and in writing.
- Ability to take ownership and anticipate the customers' needs to enhance the customer experience.
- Ability to elicit information from customers quickly and easily.
- Ability to provide information to customers clearly and concisely.
- Ability to react quickly, calmly, and with sound judgment to customer requests and complaints.
- Ability to learn and effectively work with computerized systems and computers.
- Ability to quickly learn and apply product and organizational information.
- Ability to work effectively in a high volume, production-oriented environment.
- Ability to maintain accurate, organized information on customer service interactions.
- Ability to develop and maintain effective working relationships with other customer service staff and with other key staff throughout the AMA.
Essential Skills:
* Strong listening skills.
- Strong oral communication skills.
- Business writing communication skills.
- Strong stress tolerance.
- Well-developed personal computer skills, including expertise with Microsoft suite of software.
- Strong problem-solving skills.
- Strong sense of commitment and dedication to servicing members.
- Strong interpersonal skills.
- Demonstrates high energy level, enthusiasm, patience, and positive attitude.
- Strong analytical and decision-making skills.
- Ability to multi-task in a high production business environment.
- Ability to work individually and as a team member to solve problems.
- Takes responsibility for service interactions, exercises independent judgment, and provides complete resolution.
- Strong customer service skills and understanding of relationship building with AMA constituents.
- Demonstrates attention to detail and accuracy in all service transactions.
- Ability to synthesize and apply new information quickly.
- Ability to prioritize phone and other service interactions required.
- Demonstrates dedication to achieving AMA service goals by establishing loyal relationships that exceed service expectations.
- Extraordinary customer service skills and ability to establish and maintain relationships with AMA constituencies and AMA staff.
- Provide strong commitment to continuous quality improvement.
Benefits:
* Competitive salary range: $21.45-$25.46.
- Eligibility to participate in a bonus plan.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website: [insert link]. We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment.
About arenaflex's Commitment to Diversity and Inclusion:
arenaflex is committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best. We believe that diversity and inclusion are essential to our success and strive to create an environment that is inclusive and welcoming to all employees, regardless of their background, culture, or identity.
About arenaflex's Benefits:
arenaflex offers a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) retirement plan with company match, paid time off and holidays, and opportunities for professional growth and development.
About arenaflex's Work Environment:
arenaflex is a dynamic and collaborative work environment that values innovation, creativity, and teamwork. Our employees are passionate about delivering exceptional service and are committed to making a positive impact on the lives of our constituents.
About arenaflex's Commitment to Social Responsibility:
arenaflex is committed to social responsibility and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Continuous Quality Improvement:
arenaflex is committed to continuous quality improvement and strives to deliver exceptional service to our constituents. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Employee Development:
arenaflex is committed to employee development and strives to provide opportunities for professional growth and development. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Community Engagement:
arenaflex is committed to community engagement and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Sustainability:
arenaflex is committed to sustainability and strives to reduce our environmental impact. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Diversity and Inclusion:
arenaflex is committed to diversity and inclusion and strives to create a workplace where everyone feels valued, respected, and empowered to contribute their best. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Social Responsibility:
arenaflex is committed to social responsibility and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Continuous Quality Improvement:
arenaflex is committed to continuous quality improvement and strives to deliver exceptional service to our constituents. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Employee Development:
arenaflex is committed to employee development and strives to provide opportunities for professional growth and development. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Community Engagement:
arenaflex is committed to community engagement and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Sustainability:
arenaflex is committed to sustainability and strives to reduce our environmental impact. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Diversity and Inclusion:
arenaflex is committed to diversity and inclusion and strives to create a workplace where everyone feels valued, respected, and empowered to contribute their best. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Social Responsibility:
arenaflex is committed to social responsibility and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Continuous Quality Improvement:
arenaflex is committed to continuous quality improvement and strives to deliver exceptional service to our constituents. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Employee Development:
arenaflex is committed to employee development and strives to provide opportunities for professional growth and development. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Community Engagement:
arenaflex is committed to community engagement and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Sustainability:
arenaflex is committed to sustainability and strives to reduce our environmental impact. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Diversity and Inclusion:
arenaflex is committed to diversity and inclusion and strives to create a workplace where everyone feels valued, respected, and empowered to contribute their best. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Social Responsibility:
arenaflex is committed to social responsibility and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Continuous Quality Improvement:
arenaflex is committed to continuous quality improvement and strives to deliver exceptional service to our constituents. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Employee Development:
arenaflex is committed to employee development and strives to provide opportunities for professional growth and development. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Community Engagement:
arenaflex is committed to community engagement and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Sustainability:
arenaflex is committed to sustainability and strives to reduce our environmental impact. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Diversity and Inclusion:
arenaflex is committed to diversity and inclusion and strives to create a workplace where everyone feels valued, respected, and empowered to contribute their best. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Social Responsibility:
arenaflex is committed to social responsibility and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Continuous Quality Improvement:
arenaflex is committed to continuous quality improvement and strives to deliver exceptional service to our constituents. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Employee Development:
arenaflex is committed to employee development and strives to provide opportunities for professional growth and development. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Community Engagement:
arenaflex is committed to community engagement and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Sustainability:
arenaflex is committed to sustainability and strives to reduce our environmental impact. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Diversity and Inclusion:
arenaflex is committed to diversity and inclusion and strives to create a workplace where everyone feels valued, respected, and empowered to contribute their best. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Social Responsibility:
arenaflex is committed to social responsibility and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Continuous Quality Improvement:
arenaflex is committed to continuous quality improvement and strives to deliver exceptional service to our constituents. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Employee Development:
arenaflex is committed to employee development and strives to provide opportunities for professional growth and development. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Community Engagement:
arenaflex is committed to community engagement and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Sustainability:
arenaflex is committed to sustainability and strives to reduce our environmental impact. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Diversity and Inclusion:
arenaflex is committed to diversity and inclusion and strives to create a workplace where everyone feels valued, respected, and empowered to contribute their best. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Social Responsibility:
arenaflex is committed to social responsibility and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Continuous Quality Improvement:
arenaflex is committed to continuous quality improvement and strives to deliver exceptional service to our constituents. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Employee Development:
arenaflex is committed to employee development and strives to provide opportunities for professional growth and development. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Community Engagement:
arenaflex is committed to community engagement and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Sustainability:
arenaflex is committed to sustainability and strives to reduce our environmental impact. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Diversity and Inclusion:
arenaflex is committed to diversity and inclusion and strives to create a workplace where everyone feels valued, respected, and empowered to contribute their best. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Social Responsibility:
arenaflex is committed to social responsibility and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Continuous Quality Improvement:
arenaflex is committed to continuous quality improvement and strives to deliver exceptional service to our constituents. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Employee Development:
arenaflex is committed to employee development and strives to provide opportunities for professional growth and development. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Community Engagement:
arenaflex is committed to community engagement and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Sustainability:
arenaflex is committed to sustainability and strives to reduce our environmental impact. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Diversity and Inclusion:
arenaflex is committed to diversity and inclusion and strives to create a workplace where everyone feels valued, respected, and empowered to contribute their best. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Social Responsibility:
arenaflex is committed to social responsibility and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Continuous Quality Improvement:
arenaflex is committed to continuous quality improvement and strives to deliver exceptional service to our constituents. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Employee Development:
arenaflex is committed to employee development and strives to provide opportunities for professional growth and development. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Community Engagement:
arenaflex is committed to community engagement and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Sustainability:
arenaflex is committed to sustainability and strives to reduce our environmental impact. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Diversity and Inclusion:
arenaflex is committed to diversity and inclusion and strives to create a workplace where everyone feels valued, respected, and empowered to contribute their best. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Social Responsibility:
arenaflex is committed to social responsibility and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Continuous Quality Improvement:
arenaflex is committed to continuous quality improvement and strives to deliver exceptional service to our constituents. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Employee Development:
arenaflex is committed to employee development and strives to provide opportunities for professional growth and development. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Community Engagement:
arenaflex is committed to community engagement and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Sustainability:
arenaflex is committed to sustainability and strives to reduce our environmental impact. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Diversity and Inclusion:
arenaflex is committed to diversity and inclusion and strives to create a workplace where everyone feels valued, respected, and empowered to contribute their best. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Social Responsibility:
arenaflex is committed to social responsibility and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Continuous Quality Improvement:
arenaflex is committed to continuous quality improvement and strives to deliver exceptional service to our constituents. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Employee Development:
arenaflex is committed to employee development and strives to provide opportunities for professional growth and development. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Community Engagement:
arenaflex is committed to community engagement and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Sustainability:
arenaflex is committed to sustainability and strives to reduce our environmental impact. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Diversity and Inclusion:
arenaflex is committed to diversity and inclusion and strives to create a workplace where everyone feels valued, respected, and empowered to contribute their best. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Social Responsibility:
arenaflex is committed to social responsibility and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Continuous Quality Improvement:
arenaflex is committed to continuous quality improvement and strives to deliver exceptional service to our constituents. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Employee Development:
arenaflex is committed to employee development and strives to provide opportunities for professional growth and development. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Community Engagement:
arenaflex is committed to community engagement and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Sustainability:
arenaflex is committed to sustainability and strives to reduce our environmental impact. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Diversity and Inclusion:
arenaflex is committed to diversity and inclusion and strives to create a workplace where everyone feels valued, respected, and empowered to contribute their best. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Social Responsibility:
arenaflex is committed to social responsibility and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Continuous Quality Improvement:
arenaflex is committed to continuous quality improvement and strives to deliver exceptional service to our constituents. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Employee Development:
arenaflex is committed to employee development and strives to provide opportunities for professional growth and development. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Community Engagement:
arenaflex is committed to community engagement and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Sustainability:
arenaflex is committed to sustainability and strives to reduce our environmental impact. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Diversity and Inclusion:
arenaflex is committed to diversity and inclusion and strives to create a workplace where everyone feels valued, respected, and empowered to contribute their best. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Social Responsibility:
arenaflex is committed to social responsibility and strives to make a positive impact on the communities we serve. We believe that our employees are our greatest asset and are committed to creating a workplace that is inclusive, diverse, and equitable.
About arenaflex's Commitment to Continuous Quality Improvement:
arenaflex is committed to Apply for this job