Experienced eCommerce Specialist - Video Chat: Deliver Exceptional Guest Service and Accessibility Support at arenaflex
Job Title:
Experienced eCommerce Specialist - Video Chat: Deliver Exceptional Guest Service and Accessibility Support at arenaflex
Job Description:
Introduction:
Welcome to arenaflex, where magic meets innovation! As a leading entertainment and media conglomerate, we're committed to providing unparalleled guest experiences that leave a lasting impression. Our eCommerce Specialist - Video Chat team is at the forefront of this mission, ensuring that every guest interaction is nothing short of exceptional. If you're passionate about delivering outstanding guest service, have a knack for problem-solving, and are eager to make a difference, we invite you to join our dynamic team as an eCommerce Specialist - Video Chat.
About the Role:
As an eCommerce Specialist - Video Chat at arenaflex, you'll play a vital role in supporting our guests with disabilities by registering them for the Disability Access Service. Your expertise will be instrumental in ensuring that every guest has a seamless and enjoyable experience, from navigating our website and My Disney Experience app to making bookings and planning their dream vacation. You'll be the face of arenaflex, providing exceptional guest service, addressing accessibility needs, and making recommendations to enhance their experience.
Responsibilities:
* Proactively answer guest accessibility-related questions and make recommendations to improve support, provide information, and handle situations related to Accessibility Services
- Communicate efficiently through video/phone calls and balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
- Assess the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each guest's needs
- Maintain integrity during intensified interactions and difficult conversations, making confident decisions and understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
- Meet required departmental metric expectations and efficiency goals when handling guest accounts
- Complete all required Company training and compliance courses
- Flexible with work schedule, including overtime, weekends, and holidays
Must-Have Qualifications:
* Exceptional guest service skills
- Strong communication (video/phone, chat)
- Proficiency in various software applications
- Problem-solving and decision-making skills
- Sales and service experience in a customer service or contact center environment
Good-to-Have Qualifications:
* Experience working with individuals with disabilities
- Bilingualism
- Knowledge of arenaflex Parks and tools (Disneyland App, My Disney Experience, Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya)
What We Offer:
* Competitive hourly rate of $18.90/hour
- Paid training class with multiple performance assessments
- Opportunity to work in a dynamic and innovative environment
- Flexible scheduling, including overtime, weekends, and holidays
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Professional development opportunities and training programs
Work Environment and Company Culture:
* arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive workplace
- Our team is passionate about delivering exceptional guest service and making a positive impact on our guests' lives
- We foster a culture of innovation, creativity, and collaboration, with a focus on continuous learning and growth
- Our state-of-the-art contact center is equipped with the latest technology and tools to support our team's success
How to Apply:
If you're ready to join a dynamic team that's passionate about delivering exceptional guest service and making a difference, apply now! Visit our website at [insert link] to submit your application and join the arenaflex team.
Equal Employment Opportunity:
arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We welcome applications from individuals with disabilities and veterans with disabilities. If you require a reasonable accommodation to apply for this position, please email [email protected] with your request.
Contact Information:
For more information about this role or to submit your application, please visit our website at [insert link]. We look forward to hearing from you!
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