Experienced Airline Customer Service Agent – International Airport Operations

Are you ready to take your career to new heights and join a dynamic team that's passionate about delivering exceptional customer experiences? Look no further than arenaflex, a leading provider of ground handling services to the world's finest airlines. As an Airline Customer Service Agent, you'll be part of a well-oiled team that manages the entire passenger experience, from ticketing to boarding, in a fast-paced and international airport environment.

About arenaflex

For over 25 years, arenaflex has been the trusted partner to the world's leading airlines, providing top-notch ground handling services across a dozen airports nationwide. Our secret to success? Our standout team of dedicated professionals who share a passion for delivering exceptional customer experiences. With a commitment to respect, trust, diversity, honesty, and transparency, we've created a vibrant company culture that celebrates our team's exceptional contributions.

The Role

As an Airline Customer Service Agent, you'll join our team working out of San Francisco International Airport and be trained to support one of our airline clients. You'll start with one airline but will have the opportunity to train with others in time. International flights typically use wide-body airplanes that hold 200-300 passengers who will need assistance from the time they check in until they board (on departures) and from aircraft exit to baggage pick-up (on arrivals). arenaflex is responsible for ground handling – all the services performed for an airline and its passengers while the airplane is on the ground. We specialize in passenger services, so our agents may be working in any role that interacts with passengers in the terminal.

Key Responsibilities

* Provide exceptional customer service to passengers, responding to their queries and resolving any issues in a timely and professional manner

• Manage the entire passenger experience, from ticketing to boarding, ensuring a smooth and efficient process
• Work collaboratively with other team members to ensure seamless communication and coordination
• Maintain accurate records and data entry, using computer systems to track passenger information and flight details
• Demonstrate flexibility and adaptability, working a variety of shifts, including weekends and holidays
• Maintain a high level of professionalism and positivity, even in challenging situations

Essential Qualifications

* Strong communication skills – verbal, written, and active listening; fluency in English; a second language is an advantage

• Customer service experience is preferred but not required
• Computer literacy with fast and accurate data entry skills; attention to detail
• Calmness; ability to find solutions, even when busy and/or under stress
• Flexibility to work a variety of shifts (early morning, afternoon, evening, and/or night) including weekends and holidays
• The stamina to stand for extended periods

Preferred Qualifications

* Bilingual – any of the following language combinations: + English/Tagalog + English/Mandarin + English/Cantonese + English/Vietnamese + English/Thai + English/Indonesian + English/Hindi, Gujarati + English/Japanese

• Availability to work a minimum of 4 days per week (including weekends and holidays)
• Fluency in English and preferred language
• Computer literate
• Legally authorized to work in the United States of America (USA)

Benefits

* Medical, dental, and vision benefits

• 401(k) with company match
• Paid time off
• Uniforms
• Paid training
• Referral bonus
• Cell phone plan reimbursement
• Discounted BART Clipper card or employee parking permit

Career Growth Opportunities

At arenaflex, we're committed to nurturing talent and providing opportunities for career growth and development. As an Airline Customer Service Agent, you'll have the chance to gather additional technical skills and quickly advance to a leadership position. Our team is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals to join our ranks.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values respect, trust, diversity, honesty, and transparency. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a positive and supportive work environment. We celebrate our team's exceptional contributions through regular potlucks and happy hours, as well as our customizable employee appreciation program.

How to Apply

If you're ready to take your career to new heights and join a dynamic team that's passionate about delivering exceptional customer experiences, apply today! Visit our website to learn more about this exciting opportunity and submit your application.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all individuals, regardless of their background, culture, or identity.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job