Experienced Customer Service Supervisor – Store Operations and Leadership

Are you a customer-centric leader with a passion for driving sales, improving store performance, and fostering a positive work environment? Do you thrive in fast-paced retail and food service environments, where no two days are ever the same? If so, we invite you to join our team at arenaflex, a dynamic and growing organization that values its Associates and strives to make a positive impact in the communities we serve. At arenaflex, we believe that our Associates are the key to our success. We're a team of dedicated professionals who are passionate about delivering exceptional customer service, building strong relationships, and driving business results. As a Customer Service Supervisor, you'll play a critical role in leading our team to achieve these goals, while also developing your skills and advancing your career.

About arenaflex

arenaflex is a leading retail and food service organization that's committed to making a positive impact in the communities we serve. We're a team of passionate and dedicated professionals who are driven by a shared vision of excellence, innovation, and customer satisfaction. Our stores are designed to provide a welcoming and convenient shopping experience, with a wide range of products and services that meet the needs of our customers.

Job Summary

As a Customer Service Supervisor at arenaflex, you'll be responsible for leading our store operations, ensuring exceptional customer service, and driving sales and business results. You'll work closely with our store management team to improve store performance, manage inventory, and develop strategies to increase customer satisfaction and loyalty. You'll also be responsible for training and developing our Associates, providing coaching and feedback, and recognizing and rewarding outstanding performance.

Key Responsibilities

* Ensure exceptional customer service is being delivered, responding to and resolving customer inquiries and soliciting customer feedback and input.

• Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training.
• Provide direction, motivation, and coaching for associates during the shift.
• Ensure the 24/7 execution of all customer service programs and processes.
• Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
• Complete cash and lottery processes, including deposit preparation, lottery, gift cards, and checks where applicable.
• Maintain accurate article level inventory to maximize sales, perform cycle counts, and order.
• Check in vendors and recognize associates and celebrate accomplishments.

Essential Functions

* Ability to work well individually as well as in a team environment.

• Excellent oral and written communication skills.
• Excellent customer service skills.
• Ability to work with little or no supervision.
• Excellent relationship building and leadership skills.
• Detail oriented and excellent organizational skills.
• Ability to defuse issues using de-escalation and problem-solving techniques.
• Proven self-starter with demonstrated ability to make decisions.
• Ability to learn and utilize the store's technology.
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly.
• Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing.
• Must be able to lift and carry up to 35 lbs.
• Must have reliable transportation.
• Must be at least 18 years old to be considered for this role.
• Ability to direct others and prioritize tasks.

Basic Qualifications

* High School Diploma or GED equivalent.

• Ability to work 35-40 hours per week.
• Experience effectively implementing change and demonstrated results in execution.
• Flexible availability which may include all shifts, weekends, and holidays, based on business needs.
• Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred.
• Experience training, sales building, management of expenses, and food service menu planning.
• Experienced in all areas of store operations, including foodservice.
• Experience leading, developing, and selecting teams preferred.
• Proven and consistently demonstrated skills in the following:

+ Exceptional Customer Service + Relationship Building + Effective Communication

What We Offer

* Competitive salary and benefits package.

• Opportunities for career growth and advancement.
• Comprehensive training and development programs.
• Recognition and rewards for outstanding performance.
• A dynamic and supportive work environment.
• Flexible scheduling and work-life balance.
• Opportunities to make a positive impact in the communities we serve.

How to Apply

If you're a motivated and customer-focused leader who is passionate about driving sales, improving store performance, and fostering a positive work environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We recruit, hire, promote, and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Accommodation Request

If you require an accommodation to complete an application, please contact our Associate Service Center at [insert contact information]. We will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Apply for this job