Experienced Provider Customer Service Call and Chat Representative – Remote in Houston, TX

At arenaflex, we're committed to revolutionizing the healthcare industry by delivering exceptional customer experiences that exceed our partners' expectations. As a Provider Customer Service Call and Chat Representative, you'll play a vital role in supporting healthcare providers by addressing their inquiries related to benefits, eligibility, billing, clinical authorizations, and behavioral health. This is an exciting opportunity to join our team and make a meaningful impact in the lives of healthcare professionals.

About arenaflex

arenaflex is a leading healthcare company dedicated to improving the lives of millions of people across the United States. With a strong commitment to innovation and customer satisfaction, we're constantly pushing the boundaries of what's possible in the healthcare industry. Our team of passionate professionals is driven by a shared vision to deliver exceptional care and services that exceed our partners' expectations.

Responsibilities

As a Provider Customer Service Call and Chat Representative at arenaflex, you'll be responsible for:

• Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues.
• Providing exceptional customer service in a multi-channel environment, including phone calls and chat, to ensure providers receive timely and accurate information.
• Quickly and appropriately triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices.
• Identifying the needs of the provider and answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
• Researching and dissecting complex prior authorization and claim issues to take appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction.
• Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
• Utilizing strong multi-tasking skills to navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types.
• Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution.

Requirements

To be successful in this role, you'll need:

• A High School Diploma or equivalent work experience.
• Must be 18 years of age or older.
• 1+ years of customer service experience with analyzing and solving customer concerns.
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
• The ability to type at a speed of greater than or equal to 35-40+ WPM (words per minute) with an accuracy of 90%.
• Ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.

Nice-to-haves

* Experience in a related environment, such as an office, call center, customer service, etc., using phones and computers as the primary job tools.

• Prior healthcare experience and knowledge of healthcare terminology.

Benefits

As a Provider Customer Service Call and Chat Representative at arenaflex, you'll enjoy:

• 10 weeks of paid training to ensure your success in the role.
• Flexibility to work remotely if located within a 60-mile commutable distance of Houston, TX.

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits to support your physical and mental well-being. Our team is passionate about delivering exceptional customer experiences, and we're always looking for talented individuals who share our vision. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a dynamic and innovative organization that's shaping the future of healthcare.

How to Apply

To apply for this role, please visit our website at [insert website URL]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion. Apply for this job