Experienced Seasonal Chat & Phone Tech Support/Customer Service Agent – Inbound Customer Experience Specialist

At arenaflex, we're not just a customer service company – we're a team of passionate individuals dedicated to creating memorable experiences for our customers and each other. With over 20 years of experience in hiring for our customer support roles, we've perfected our application technology to benefit both our customers and our team members. As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be part of a dynamic team that's committed to delivering exceptional support experiences.

Join the arenaflex Family and Unlock Your Potential

At arenaflex, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Our modernized application technology ensures that our customers receive the best possible support, while our team members enjoy a flexible and rewarding work environment.

Key Responsibilities:

* Provide basic technical support via phone or chat to our customers, ensuring a seamless and delightful experience

• Work in a class that may not be chat-trained, depending on availability (don't worry, we'll provide comprehensive training to get you up to speed!)
• Deliver exceptional support experiences that exceed customer expectations
• Interact and communicate effectively with a variety of customers, using your excellent communication and interpersonal skills
• Provide a memorable and delightful experience for every customer interaction

What You'll Enjoy Working with Us:

* Flexibility: Enjoy a seasonal role with the opportunity to become permanent, and work from the comfort of your own home

• Competitive Pay: Earn $14/hour, plus incentive opportunities to boost your earnings
• Hands-on Training: Receive 100% paid training to ensure you're equipped with the skills and knowledge to succeed
• Internal Mobility: 84% of our managers are promoted within, so you'll have plenty of opportunities to grow and develop your career
• Employee Discounts: Enjoy exclusive discounts on products and services from top brands
• Referral Bonuses: Refer friends and family to arenaflex and earn rewards
• EverBetter Wellness Program: Prioritize your well-being with our comprehensive wellness program

Location Requirements:

* Must live in the United States: We're looking for team members who are based in the US and can commit to working with us from home.

• Residency Requirements: Applicants must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming.

Qualifications:

* Flexible and Adaptable: Be willing to adapt to the needs of the business and work in a fast-paced environment

• High School Diploma or GED Equivalent: Ensure you have a solid educational foundation to succeed in this role
• 18 years of age: Meet the minimum age requirement for this position

Equipment and Internet Requirements:

* Hardwired Internet Connection: Ensure you have a stable and fast internet connection (no satellite or wireless)

• Required Internet Speed: Meet the minimum internet speed requirement of 5.0 Mbps Down/ 5.0 Mbps Up
• Working Phone Line: Have a home phone or mobile phone that's always available
• Noise-Free Environment: Create a distraction-free workspace that's conducive to productivity
• Ergonomic Desk and Chair: Invest in a comfortable and ergonomic workspace to ensure your well-being

About arenaflex

arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, arenaflex combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to Know Us

Visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company culture, values, and mission. Connect with us on Facebook, LinkedIn, and Twitter to stay up-to-date on the latest news and updates.

Equal Employment Opportunity (EEO)

arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Apply Now

Ready to join the arenaflex team and start creating memorable experiences for our customers? Apply now through our website: Apply Job! Apply for this job