Experienced Bilingual Customer Service Representative – Spanish – Brooklyn Onsite
At arenaflex, we're on a mission to revolutionize the customer experience by connecting the right people with innovative solutions to deliver outstanding results. Our vision is to empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. As a leading provider of customer experience solutions, arenaflex has been serving enterprise and local government customers in the United States for over 25 years. Our Brooklyn-based subsidiary, King Teleservices, operates as a separate entity under arenaflex, offering call center services that cater to the unique needs of our clients.
Join Our Team Today!
We're seeking exceptional Bilingual Customer Service Representatives who can AIMS HIGHER, REACH FARTHER, and ACT BOLD in their pursuit of delivering outstanding customer experiences. If you're a passionate and dedicated individual who can BE ONE, HELP MANY, and BE DIFFERENT, BE YOU, we want to hear from you!
About the Role:
As a Bilingual Customer Service Representative, you'll be the face of arenaflex, providing top-notch support to New York City residents who need assistance with various city-oriented issues. Your responsibilities will include:
- Addressing incoming inquiries from NYC residents related to city-oriented issues
- Maintaining a professional demeanor with all customers and providing services with courtesy and patience
- Creating work orders, dispatching work to specific departments, responding to routine questions, and taking and reporting complaints from the customer
- Providing accurate information in a timely, professional, and courteous manner
- Directing requests to the appropriate department or agency for further action
- Building upon knowledge through product training, interactions with support staff, and quality that will enhance daily performance and call handling
Requirements:
* A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience
- Must be able to work onsite only at our Brooklyn, NY location
- Bilingual in Spanish with strong command of the English Language with the ability to assist customers both in English and Spanish (training will be in English)
- Professional written and verbal communication skills
- Commitment to professionalism and a positive customer service experience
- High level of computer proficiency and strong communication skills
- Thrive in a fast-paced environment dealing with all types of customers and personalities
- Willing to work evenings or overnight shifts with weekend schedule availability
Benefits & Perks:
* Bilingual only $17 per hour – Training Wage
- Bilingual only $18-19 per hour– After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses
- Full health and wellness benefits Day 1 of employment
- Paid time off
- 401(k) retirement plan + company paid life insurance
About arenaflex:
arenaflex partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. arenaflex customer care and call center solutions leverage world-class voice, chat, email, and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on arenaflex and our services can be found on our website.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).
Recruiting Correspondence:
arenaflex recruiting correspondence will always come from a talent acquisition representative with an official @arenaflex e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected].
How to Apply:
If you're ready to take your customer service skills to the next level and join a dynamic team that's passionate about delivering exceptional experiences, apply now! Apply for this job