Experienced Customer Service Representative – Remote Support for arenaflex

At arenaflex, we're a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. arenaflex operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit arenaflex.com to learn how we're keeping people around the world safe and secure.

About the Role

We're seeking an Experienced Customer Service Representative to join our team supporting the arenaflex.com and associated applications. As a CSR, you will provide technical assistance to end-users on products and services via live chat sessions and email inquiries. The successful candidate must allocate their own time efficiently and will receive general instructions on all work.

Key Responsibilities

- Deliver customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase - Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters - Maintain end-to-end problem ownership of chat and email sessions - Work in one or multiple work queues over various customer contact channels; - Escalate issues promptly to appropriate support teams when needed - Ensure compliance with all company and government policies and procedures - Collaborate with Customer Support team colleagues and other support organizations as required - Performs other related tasks as assigned

Day-to-Day Work Responsibilities

- Deliver customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase - Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters - Maintain end-to-end problem ownership of chat and email sessions - Work in one or multiple work queues over various customer contact channels; - Escalate issues promptly to appropriate support teams when needed - Ensure compliance with all company and government policies and procedures - Collaborate with Customer Support team colleagues and other support organizations as required - Performs other related tasks as assigned

Work Environment and Culture

As a remote employee, you will be working from home and must be able to dedicate a quiet and distraction-free workspace. arenaflex will provide all necessary hardware, software, and training to ensure your success in this role. Our company culture values collaboration, innovation, and customer satisfaction. We're committed to providing a supportive and inclusive work environment that fosters growth and development.

Essential Qualifications

- High school graduate or equivalent and a minimum of one year customer service experience is required - U.S. Citizenship or Green Card required - Must have the ability to obtain and maintain a Public Trust clearance - Type 45 WPM - Ability to accurately document ticketing information with minimal errors and/or rework - Ability to work independently, achieve productivity goals, and manage one's time - Communicate effectively, both orally and in writing - Attention to detail and a positive attitude - Possesses the ability to successfully manage and prioritize concurrent tasks - Proficiency using windows-based applications and software (Microsoft Office) - Must be able to work on weekends and/or on rotating schedules if required

Preferred Qualifications

- Help desk/service desk experience desirable - Live Chat and/or any Customer Relationship Management (CRM) software tools - Degree from an accredited College / University preferred

Compensation and Benefits

The starting base pay rate for this position is $16.00 per hour. arenaflex offers a comprehensive benefits package, including: - Paid Time-Off and Holidays - Retirement - Life & Disability Insurance - Career Development - Tuition Assistance and Student Loan Financing - Paid Parental Leave - Additional Benefits - Medical, Dental, & Vision Care

Target Salary Range

$30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.

Why Join arenaflex?

At arenaflex, we're committed to the growth and development of our employees. We offer a range of benefits and opportunities to help you succeed in your career. If you're passionate about delivering exceptional customer service and working in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity.

How to Apply

To apply for this position, please visit our website at arenaflex.com and submit your application. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer including Disability/Veteran. We welcome applications from diverse candidates and are committed to creating an inclusive work environment. Apply for this job