Experienced SEO Customer Support Specialist – Digital Marketing Solutions

At arenaflex, we're a fast-growing SaaS organization dedicated to empowering businesses worldwide by providing advanced digital marketing tools and SEO solutions. As we continue to scale, we're looking for a versatile and self-sufficient SEO Customer Support Specialist to help us propel our growth. If you're smart, ambitious, and passionate about working for a tech company, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative company that's on the edge of digital marketing. We're committed to enjoying life as we are to delivering best-in-class services and software. From community volunteer days, socially conscious initiatives, and team lunches and outings, our culture reflects our team's diverse interests. We're a growing team of diverse professionals, however, we all share the same goals: to be a part of a company that's on the edge of digital marketing, to make the world a better place, and to have fun doing it.

Our Core Values

At arenaflex, we're guided by five core values that shape our culture and approach to work: 1. Collaborative and Highly Engaged: We're not just coworkers; we're like a squad that's always got each other's backs. We're all about cheering each other on, sharing what we know, and picking each other up when things get messy. 2. Embodies Excellence: We're not just about doing our jobs; we're on a mission to master our craft. With a growth mindset and a desire to learn and grow, we're relentless in our pursuit of excellence. 3. I can figure it out/Google it attitude: Nobody's got all the answers, right? That's why our team rocks - because they're all about that thirst for knowledge and the know-how to quench it. 4. Innovative: We're all about agility, evolution, and innovation. Flexibility is our middle name—we're constantly refining, experimenting, and pushing boundaries. 5. Student Mentality: We dedicate ourselves to uplifting each other and pushing arenaflex onwards and upwards (to the moon!). Mistakes and rough days happen to everyone, but we approach them with understanding and trust in each other's good intentions.

Why Join arenaflex?

We've got plenty of perks, but the biggest one is working with other energetic high-achievers. We're proud of the kind, inclusive, and collaborative company culture we've built and have been recognized by both national and local industry leaders:

• 2023 + 2022 Inc. 5000 List of the Fastest-Growing Companies in America
• Nevada's Top Workplaces -, Best New Ideas
• Best Start-Up Agency (U.S. Search Awards)
• Top B2B Companies (Clutch)
• Inc's On The Rise and Best Places to Work (Inc. Magazine)
• Great Place to Work Certified (Great Place to Work)

Job Responsibilities

As an SEO Customer Support Specialist at arenaflex, you'll be expected to:

• Attend daily scrums to stay up-to-date on team progress and discuss ongoing projects
• Test specific product categories within the dashboard and report on usability issues, bugs, workflow problems, and more
• Communicate with clients on live chat/our virtual office to help solve problems and answer questions
• Develop and apply testing processes for new and existing products to meet client needs
• Lead product demos + customer onboarding calls with clients
• Discuss product issues with the team
• Adapt to the role as needed

Requirements

To succeed in this role, you'll need:

• Ability to keep up with a fast-moving team that's constantly building new products and features
• Proven experience in a customer success or client services role, preferably within a SaaS or technology environment
• Solid understanding of SEO principles and practices
• Strong technical aptitude and the ability to quickly learn new software
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts
• Ability to create engaging and informative training materials, including Loom video tutorials
• Proactive problem-solving skills and a passion for helping customers succeed
• Fluent in written + verbal English

Benefits

As an arenaflex team member, you'll enjoy:

• 11 Days Vacation + Christmas Day + New Years Day paid off
• A competitive salary of $2,000USD/monthly
• Opportunities for career growth and professional development
• A dynamic and inclusive company culture that values collaboration, innovation, and excellence
• Recognition and rewards for outstanding performance and contributions to the team

How to Apply

If you're a motivated and customer-focused individual who's passionate about digital marketing and SEO, we want to hear from you! Apply to this role today and join our team of high-achievers at arenaflex. Apply for this job